Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kanesha Ashley

Broadview

Summary

Dynamic professional with extensive experience in youth supervision and behavior management at Heartland Alliance. Proven ability to foster strong relationships and enhance communication among at-risk youth. Skilled in trauma-informed care and meticulous records management, ensuring safety and support for individuals in need. Committed to creating nurturing environments that promote personal growth.

Overview

19
19
years of professional experience

Work History

Mail Carrier

USPS
11.2023 - 05.2025
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.

Bus Operator

Chicago Transit Authority, CTA
08.2021 - 10.2023
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Accepted and processed fares.

Youth Care Worker III

Heartland Alliance
04.2016 - 12.2020
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.
  • Enhanced youth development by implementing structured activities and educational support.
  • Completed clear and concise documentation of youth behavior and actions.
  • Developed strong rapport with families, maintaining open lines of communication to ensure the best possible care for their children.
  • Led weekly group therapy sessions focusing on topics such as anger management, coping strategies, relationship building, and self-esteem enhancement.
  • Conducted regular progress assessments, adjusting treatment plans as needed based on ongoing evaluation of each youth''s needs and progress.
  • Supported transition of youth back into their communities or to independent living situations with tailored life skills training.
  • Maintained detailed records of each youth's progress and challenge.
  • Documented data and completed accurate updates to case records.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Assisting with reunification, finding a sponsor or foster care placement.

Childcare Provider

Creative Care Development & Learning Center
06.2006 - 03.2016
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
  • Facilitating meetings with staff and parents
  • keeping records up to date
  • Evaluations for staff and children.

Education

Cornerstone Christian High
Townsend, GA

Skills

  • Behavior management
  • Youth supervision
  • Multicultural sensitivity
  • Self-care techniques
  • Mandated reporting
  • Mental health support
  • Records management
  • Youth interviewing
  • Youth intake
  • Trauma informed care framework
  • Attention to detail
  • Excellent communication

Languages

American Sign Language
Native or Bilingual

Timeline

Mail Carrier

USPS
11.2023 - 05.2025

Bus Operator

Chicago Transit Authority, CTA
08.2021 - 10.2023

Youth Care Worker III

Heartland Alliance
04.2016 - 12.2020

Childcare Provider

Creative Care Development & Learning Center
06.2006 - 03.2016

Cornerstone Christian High

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Kanesha Ashley