KaNeisha Grant
Belleville
Summary
Proven leader and adept customer service expert with extensive experience at Hampton Inn at the Gateway Arch and Casey's General Store. Excelled in team leadership, enhancing guest satisfaction, and driving sales management. Skilled in computer applications and interpersonal communication, I significantly boosted employee retention and guest loyalty through strategic initiatives and exceptional service standards. I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Hampton Inn at the Gateway Arch
03.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Develop strong relationships with returning guests to promote loyalty and repeat business.
- Coordinate with housekeeping and maintenance to address room issues quickly to comfort the guests.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Providing recommendations for local attractions, dining options, and transportation services based on guest preferences.
General Manager
Caseys's General Store
08.2018 - 05.2023
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw successful launch of new products, coordinating between departments to ensure all team members were on the same page as one.
- Reviewed financial reports to identify trends for strategic adjustments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Education
High School Diploma -
Belleville Township Highschool-East
Belleville, IL05-2012
Skills
- Customer service
- Computer skills
- Detail-oriented
- Training and mentoring
- Team leadership
- Task delegation
- Interpersonal skills
- Team collaboration
- Shift scheduling
- Sales management
- Hiring and training
- Scheduling and coordinating
Timeline
Guest Service Representative
Hampton Inn at the Gateway Arch
03.2024 - Current
General Manager
Caseys's General Store
08.2018 - 05.2023
High School Diploma -
Belleville Township Highschool-East
Similar Profiles
Catherine MooreCatherine Moore
Room Attendant at Hampton Inn Downtown St. Louis at the ArchRoom Attendant at Hampton Inn Downtown St. Louis at the Arch
Karen TorresKaren Torres
Housekeeper at Hampton Inn & Suites Orlando Airport Gateway VillageHousekeeper at Hampton Inn & Suites Orlando Airport Gateway Village
Patricia JohnsonPatricia Johnson
Front Desk Clerk/Night Auditor at Hampton Inn and Hampton Inn & SuitesFront Desk Clerk/Night Auditor at Hampton Inn and Hampton Inn & Suites