OPTIMA Hotel Software
Kanaan Kanaan
Front Desk Receptionist
Nahariya
Summary
Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
5
5
Languages
Work History
Front Desk Receptionist
Madison Hotel
Nahariya, Israel
07.2023 - 10.2023
- Developed strong working relationships with team members, fostering a positive work environment.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer problems and complaints.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Tracked important information in OPTIMA spreadsheets and ran reports or generated graphs using data.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Clerk
Madison Hotel
Nahariya, Israel
05.2022 - 08.2022
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Front Desk Clerk
Madison Hotel
Nahariya, Israel
06.2021 - 08.2021
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Proven ability to learn quickly and adapt to new situations.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Master of Science - General Medicine
V.N. Karazin Kharkiv National University
Ukraine, Kharkiv 04.2001 -
Skills
Customer service
Guest relations
Front office management
Cash handling
Time management
Telephone etiquette
Problem-solving skills
Software
OPERA Hotel Software
Timeline
Front Desk Receptionist
Madison Hotel
07.2023 - 10.2023
Front Desk Clerk
Madison Hotel
05.2022 - 08.2022
Front Desk Clerk
Madison Hotel
06.2021 - 08.2021
Master of Science - General Medicine
V.N. Karazin Kharkiv National University
04.2001 -