Kami DeRose
Belvidere,IL
Overview
30
30
years of professional experience
Work History
Donor Services Representative Belvidere
Rock River Valley Blood Center
Belvidere, IL Rockford, IL
02.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service provision.
- Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
Paraprofessional
Belvidere School District 100
Belvidere IL
01.2008 - 11.2023
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Assisted and mentored students in groups of up to ten by reviewing lesson teachings in reading.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Supported student learning objectives through personalized and small group assistance.
Receptionist
Paragon Supply Company Inc.
Elgin,IL
05.1994 - 11.1994
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Received and routed business correspondence to correct departments and staff members.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to ten to fifteen company employees by copying, faxing and filing documents.
Education
High School Diploma -
St. Edward High School
Elgin, IL05.1992
Skills
- Accurate Money Handling
- Deposit and Withdrawal Management
- Transaction processing
- Customer relationship development
- Financial Advising
- Professional demeanor
- Customer/Client relations
- Telephone skills
- Verbal and written communication
- Organization skills
Timeline
Donor Services Representative Belvidere
Rock River Valley Blood Center
02.2024 - Current
Paraprofessional
Belvidere School District 100
01.2008 - 11.2023
Receptionist
Paragon Supply Company Inc.
05.1994 - 11.1994
High School Diploma -
St. Edward High School