Overview
Work History
Education
Skills
Timeline
Generic

Kami DeRose

Belvidere,IL

Overview

30
30
years of professional experience

Work History

Donor Services Representative Belvidere

Rock River Valley Blood Center
02.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Streamlined service processes for quicker response times, leading to improved customer experiences.
  • Collaborated with team members to ensure seamless communication and consistent service delivery.
  • Developed strong relationships with clients, fostering trust and loyalty through exceptional service provision.
  • Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.

Paraprofessional

Belvidere School District 100
01.2008 - 11.2023
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Assisted and mentored students in groups of up to ten by reviewing lesson teachings in reading.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Supported student learning objectives through personalized and small group assistance.

Receptionist

Paragon Supply Company Inc.
05.1994 - 11.1994
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Received and routed business correspondence to correct departments and staff members.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to ten to fifteen company employees by copying, faxing and filing documents.

Education

High School Diploma -

St. Edward High School
Elgin, IL
05.1992

Skills

  • Accurate Money Handling
  • Deposit and Withdrawal Management
  • Transaction processing
  • Customer relationship development
  • Financial Advising
  • Professional demeanor
  • Customer/Client relations
  • Telephone skills
  • Verbal and written communication
  • Organization skills

Timeline

Donor Services Representative Belvidere

Rock River Valley Blood Center
02.2024 - Current

Paraprofessional

Belvidere School District 100
01.2008 - 11.2023

Receptionist

Paragon Supply Company Inc.
05.1994 - 11.1994

High School Diploma -

St. Edward High School

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Kami DeRose