Falyn Hartman
Peoria
Summary
Experienced in retail store operations with a focus on administrative support, managing daily workflows to enhance customer satisfaction. Trained new employees on operational procedures, resulting in improved team performance and service quality. Conducted inventory management to ensure product availability and compliance with health standards, while collaborating with management on promotional strategies to drive sales. Demonstrated effective communication skills by clearly conveying expectations and policies to staff, contributing to a cohesive work environment.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Assistant Store Manager
Starbucks
Peoria
03.2025 - Current
- Assisted in managing daily store operations, ensuring efficient workflow and a positive customer experience.
- Trained new team members on company policies and procedures, enhancing overall team performance and service quality.
- Monitored inventory levels and restocked supplies to maintain product availability and support sales growth.
- Conducted regular store audits to uphold cleanliness and compliance with health and safety standards.
- Collaborated with the management team to implement promotional strategies, driving customer engagement and sales.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Shift Supervisor
Starbucks
Peoria
07.2023 - 03.2025
- Supervised daily operations by training team members, resulting in improved service efficiency and customer satisfaction.
- Monitored inventory levels, ensuring timely restocking of supplies and maintaining optimal product availability for customers.
- Implemented operational improvements which streamlined workflow processes and enhanced overall team productivity during peak hours.
- Maintained cleanliness and organization of the store environment, contributing to a positive customer experience and compliance with health standards.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
CNA
OSF Saint Francis Medical Center
Peoria
12.2022 - 07.2023
- Assisted nursing staff with daily patient care activities, ensuring comfort and adherence to safety protocols.
- Monitored vital signs and reported changes to healthcare providers, enhancing patient health management and response times.
- Maintained cleanliness and organization in patient areas, promoting a safe and hygienic environment for recovery.
- Trained new staff on patient care procedures, fostering a collaborative work environment and enhancing team efficiency.
- Documented patient care activities accurately, ensuring compliance with healthcare regulations and improving information sharing.
Education
Dunlap High School
Dunlap, ILAssociate of Applied Science - CNA
Illinois Central College
East Peoria, IL 11.2021 - 04.2022
Skills
- Store operations management
- Inventory control
- Customer engagement
- Staff training
- Scheduling management
- Promotional strategy implementation
- Recruitment and hiring
- Communication skills
- Problem resolution
- Point of sale systems
- Microsoft Office Suite
Certification
- National Registry of Food Safety Professionals Food Safety Manager Certification, 02/12/2025
- Certified Nurse Assistant License, 04/25/2022
Timeline
Assistant Store Manager
Starbucks
03.2025 - Current
Shift Supervisor
Starbucks
07.2023 - 03.2025
CNA
OSF Saint Francis Medical Center
12.2022 - 07.2023
Associate of Applied Science - CNA
Illinois Central College
11.2021 - 04.2022
Dunlap High School