Kamela Bano
Phlebotomy/Lab Assistant
New York,United State
Summary
Competent Phlebotomy Technician with 3 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens. Dependable Sterile processing effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Diligent Phlebotomist with strong background in blood and plasma from healthy adult donors. Skilled in educating donors and public on therapeutic products derived from plasma, screening process and laboratory policies. Care-focused Phlebotomist bringing 3-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need. Focused Phlebotomist offering 3 years of experience and expertise in performing venipuncture on newborn to geriatric patients. Accomplished in quickly building rapport with patients with excellent bedside manner and proficiency in easing patients' anxiety. Committed to maintaining highest standards of safety and quality control. Dedicated attentive to hospital protocols for handling samples and patient information. Expertise in venipuncture and capillary puncture, specimen storage and quality assurance. Consistently relieves patient anxieties and maintains safety. Skilled Phlebotomist with more than 3 years of experience in fast-paced hospitals. Expert in quickly and accurately collecting specimens using variety of venipuncture and capillary puncture techniques. Exceptional bedside manner and adept in easing patients' fears or anxieties. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Phlebotomy Technician/Lab Assistant
NYU Langone
Brooklyn , New York
02.2022 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Obtained blood specimens by performing venipunctures and finger sticks 50 times per day.
- Organized daily work based on collection priority.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Monitored patients for reactions and verified sample quality.
- Conducted venipuncture and other CT procedures.
Sterile Processing Technician
Persa/Medical spa
Staten Island , New York
12.2021 - Current
- Wrapped trays, instrument packs and sets.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Documented patient charges for use of supplies and procedure trays.
- Identified parameters and sterilization method required for each item to be sterilized.
- Verified and maintained proper documents and records for sterilization.
- Inspected sterile package integrity prior to distribution.
- Recorded biologicals and test results.
- Picked instruments and supplies for surgeries.
- Performed and documented pre-surgery and post-surgery sponge, instrument and needle count.
- Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures and electrocautery equipment.
- Collected, prepared and disposed of medical specimens.
- Created unobstructive operative fields by using retractors, sponges and suction and irrigating equipment.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Operated, adjusted and monitored diagnostic equipment and other machines used during procedures.
- Created safe operating environments for invasive and non-invasive procedures.
- Used sutures, staples, clips and other tools to close wounds.
Personal Care Assistant
Apple care Pro
Brooklyn , New york
06.2021 - Current
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Monitored and assisted residents through individual service plans.
- Scheduled and accompanied clients to medical appointments.
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted with daily living activities, running errands and household chores.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Ran errands for patients, did shopping and picked up other necessities.
- Planned activities to encourage movement, stretching and strength building.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Maintained frequent supervision of residents unable to call for assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Office Administrator
Mr.HiDef Inc
New York , New York
01.2018 - 02.2022
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Reconciled account files and produced monthly reports.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted with coordination and hosting of company events.
- Delivered clerical support by handling range of routine and special requirements.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Edited documents to improve accuracy of language, flow and readability.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Organized, facilitated and participated in community service efforts.
- Interacted with customers by phone, email or in-person to provide information.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Produced high-quality communications for internal and external use.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Trained new employees on administrative procedures, company policies and performance standards.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
Bookkeeper
Baku consulting,Inc
Brooklyn , United state
09.2015 - 01.2022
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Maintained and processed invoices, deposits and money logs.
- Reconciled and corrected issues with financial records.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Reduced financial discrepancies through transaction monitoring and management.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Calculated deductions and processed payroll for employees.
- Identified accounting errors when cross-referencing documents and database information.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Organized and carried out proactive month-end, quarterly and year-end processes.
Sales Representative
Calandra’s bakery
Caldwell,New Jersey, New Jersey
09.2015 - 04.2019
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Revitalized product revenues to over $[Amount] in one year.
- Automated contact management system, resulting in better client organization and goal alignment.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented brand marketing and sales campaigns.
- Organized sales paperwork, presented proposals and finalized contracts.
General Manager, Business Development
North Star resort
Tirana , Albania
01.2008 - 01.2015
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Created reports and presentations detailing business development activities.
- Collaborated with sales and marketing departments to support project rollout.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Represented company and promoted products at conferences and industry events.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Phlebotomy Technicia/Sterile Processing Technician
Mother Teressa Hospital
Tirana, Albania
10.2008 - 02.2011
- Ordered and restocked supplies for decontamination and surgical areas.
- Documented patient charges for use of supplies and procedure trays.
- Inspected sterile package integrity prior to distribution.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Recorded biologicals and test results.
- Verified and maintained proper documents and records for sterilization.
- Wrapped trays, instrument packs and sets.
- Identified parameters and sterilization method required for each item to be sterilized.
- Picked instruments and supplies for surgeries.
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Used sutures, staples, clips and other tools to close wounds.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Created safe operating environments for invasive and non-invasive procedures.
- Created unobstructive operative fields by using retractors, sponges and suction and irrigating equipment.
- Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures and electrocautery equipment.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Performed and documented pre-surgery and post-surgery sponge, instrument and needle count.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Operated, adjusted and monitored diagnostic equipment and other machines used during procedures.
- Collected, prepared and disposed of medical specimens.
Insurance Advisor
Sigal Unique group
Tirana , Albania
09.2008 - 02.2011
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Appraised personal and real properties to determine correct levels of coverage for each policy.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Sought out new clientele through face-to-face contact, telephone conversations and email correspondence.
- Tracked insurance claims to help policyholders settle claims, increasing customer satisfaction [Number]%.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
- Designed group presentations and e-marketing campaigns, achieving $[Amount] in new business in [Number] months.
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales [Number]%.
- Calculated premiums and established payment methods.
- Provided quotes and promoted products for building, contents and vehicle insurance.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Project Coordinator
Defensive of the women rights
Berat, Albania
06.2002 - 01.2008
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept corporate and client information confidential, adhering to data safety measures.
- Arranged travel and accommodation for team members and project partners.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Responded to requests for information on materials to inquiring parties.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Photocopied, distributed and emailed documents to project managers.
- Sent newsletters and bulletins using MailChimp and dotmailer.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Wrote technical narratives to document processes and design changes.
Education
Associate of Science - Accounting
Essex Country College
Newark New Jersey 02.2018 - 01.2021
Bachelor of Science - Human Development
Aleksander Xhuvani
Elbasan Albanian 09.2008 - 01.2015
Certificate - Phlebotomy
Essex Country College
Newark New Jersey 01.2021 - 06.2021
Certificate - Sterile Processing Technology
Penn Foster
Online 05.2022 - Current
Skills
- MNT Assistant
Certification
- PT - Phlebotomy Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certificate - Sterile Processing Technology
Penn Foster
05.2022 - Current
Phlebotomy Technician/Lab Assistant
NYU Langone
02.2022 - Current
Sterile Processing Technician
Persa/Medical spa
12.2021 - Current
Personal Care Assistant
Apple care Pro
06.2021 - Current
Certificate - Phlebotomy
Essex Country College
01.2021 - 06.2021
Associate of Science - Accounting
Essex Country College
02.2018 - 01.2021
Office Administrator
Mr.HiDef Inc
01.2018 - 02.2022
Bookkeeper
Baku consulting,Inc
09.2015 - 01.2022
Sales Representative
Calandra’s bakery
09.2015 - 04.2019
Phlebotomy Technicia/Sterile Processing Technician
Mother Teressa Hospital
10.2008 - 02.2011
Insurance Advisor
Sigal Unique group
09.2008 - 02.2011
Bachelor of Science - Human Development
Aleksander Xhuvani
09.2008 - 01.2015
General Manager, Business Development
North Star resort
01.2008 - 01.2015
Project Coordinator
Defensive of the women rights
06.2002 - 01.2008
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