Kambria Endress
Peoria
Summary
Dynamic administrative professional with hands-on experience at Brimfield Family Dentistry, specializing in patient data management, appointment scheduling, and front-office coordination. Proven ability to streamline operations, maintain strict HIPAA compliance, and deliver outstanding patient service. Skilled in multitasking, communication, and problem-solving to ensure a smooth experience for both patients and staff.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Brimfield Family Dentistry
Brimfield
06.2023 - Current
- Answered phone calls and emails professionally, providing patients with information about dental services, appointments, and insurance.
- Managed scheduling for three dentists, coordinating appointments, and optimizing daily workflows to reduce wait times.
- Entered and updated patient data, treatment plans, and billing details in dental software and Excel spreadsheets.
- Maintained accurate, confidential patient records in both digital and physical formats, in compliance with HIPAA regulations.
- Handled sensitive documentation, including medical histories, insurance forms, and financial records, with discretion and organization.
- Composed and proofread written communications, such as appointment reminders, treatment summaries, and insurance letters.
- I greeted and checked in patients, assisted with forms, and responded to inquiries with professionalism and empathy.
- Informed patients about procedures, insurance coverage, and financing options to support informed decision-making.
- Managed office database systems and ensured contact details, histories, and scheduling notes were consistently up to date.
- Operated front office equipment and systems, including multi-line phones, printers, scanners, and email platforms.
- Sorted incoming mail, and prepared outgoing claims, documents, and packages for courier or postal delivery.
- Maintained a clean, organized front desk, and reception area to ensure a welcoming patient experience.
- Directed incoming calls and walk-ins to the appropriate personnel, ensuring efficient communication across departments.
Education
High School Diploma -
Home Education
Peoria, IL05-2024
Skills
- Patient data management
- Dental software proficiency
- Appointment scheduling
- HIPAA compliance
- Document handling
- Office administration
- Problem solving
- Multitasking
References
References available upon request.
Timeline
Administrative Assistant
Brimfield Family Dentistry
06.2023 - Current
High School Diploma -
Home Education