- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Community Cleanup
- Strategy Games
- DIY and Home Improvement
- I like working with my hands and fixing things
- Music
Kalista Dunham
Alton
Summary
Dynamic team lead with experience in employee training and process improvements. Known for strong interpersonal skills and effective problem resolution, contributing to enhanced operational performance and customer loyalty.
Overview
7
7
years of professional experience
Work History
Shift Manager
NCG Cinemas
Alton, IL
11.2025 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Cash handling including safe, tills, and deposits as well as cash register.
- Trained and mentored new staff on operational procedures and best practices.
- Resolved customer complaints promptly, enhancing overall guest experience at cinema events.
- Assisted in promotional events, increasing awareness of upcoming film releases within the community.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Implemented safety protocols to promote a secure working environment for all employees.
Team Lead
NCG Cinemas
Alton, IL
08.2024 - 11.2025
- Supervised daily operations to ensure compliance with safety and quality standards.
- Coordinated employee schedules to optimize staffing levels during peak hours.
- Streamlined inventory management processes to enhance efficiency and reduce waste.
- Collaborated with management to develop strategies for improving guest experiences.
- Conducted regular team meetings to align goals and address operational challenges.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Worked every position, acted as a floater everyday.
Server
Rudi's
Jacksonville, IL
09.2023 - 08.2024
- Provided exceptional customer service by effectively managing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on restaurant procedures and menu offerings, promoting team efficiency.
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Upsold menu items through effective communication of specials and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, roll silverware, clean missed areas, restock tables with condiments etc.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Associate
Town and Country Cleaners
Jerseyville, IL
08.2019 - 06.2021
- Operated laundry equipment to process garments efficiently and maintain quality standards.
- Managed inventory of cleaning supplies, ensuring availability for daily operations.
- Trained new staff on operational procedures and safety protocols to enhance team performance.
- Implemented workflow improvements that increased efficiency in garment handling processes.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work areas to support operational efficiency.
- Collaborated with team members to optimize shift schedules and workload distribution.
- Assisted in quality control checks to ensure adherence to company standards before delivery.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Ran errands including deliveries, store runs, bank runs, lunch runs.
- Cash handling, deposit making, end of day paperwork.
- Organizing financial paperwork throughout months for potential audits, receipts, profit, etc.
Education
High School Diploma -
North Greene High School
White Hall, IL05-2020
Skills
- Cash handling
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Interpersonal skills
- Payment processing
- Documentation and reporting
- Safety compliance
- Inventory controls
- Flexible schedule
- Equipment troubleshooting
- Verbal and written communication
- Process improvements
- Tech-Savvy
- Shift checklists
- Problem-solving
- Active listening
- Critical thinking
- Conflict resolution
- Continuous improvement
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Time management
- Attention to detail
Interests
Timeline
Shift Manager
NCG Cinemas
11.2025 - Current
Team Lead
NCG Cinemas
08.2024 - 11.2025
Server
Rudi's
09.2023 - 08.2024
Associate
Town and Country Cleaners
08.2019 - 06.2021
High School Diploma -
North Greene High School