Kalipso Carr
Loves Park
Summary
Detail-oriented manager with a strong foundation in quality assurance and client relationship management. Skilled in monitoring quality metrics, supporting continuous improvement initiatives, and ensuring client satisfaction through consistent service delivery. Proficient in data analysis and trend identification, with a proven ability to communicate strategic insights to internal teams and customers. Dedicated to maintaining compliance and driving operational excellence.
Overview
6
6
years of professional experience
Work History
Associate Quality Account Manager II
PCI Pharma Services
Rockford
12.2024 - Current
- Help identify, communicate, and resolve document-related issues with other departments and customers.
- Manage employee time cards.
- Conduct candidate interviews, and assist in the hiring process.
- Collaborate with cross-functional teams to establish procedures, and ensure quality standards are met.
- Act as the main point of contact in matters relating to client concerns and needs.
Associate Quality Account Manager I
PCI Pharma Services
Rockford
02.2023 - 12.2024
- Created and updated batch records, forms, and material specifications, as well as organize internal and external approvals.
- Manage client accounts, ensuring timely communication, and product delivery.
- Attend regular client meetings to discuss project updates and feedback.
- Instructed junior team members on effective account management strategies and tools.
Quality Coordinator
PCI Pharma Services
Rockford
11.2021 - 02.2023
- Reviewed data from completed production runs for accuracy and completeness, prior to the release of products.
- Ensured all necessary documentation is completed accurately according to company policies and procedures.
- Maintained policies, procedures, work instructions, and projects for quality.
- Collaborated with production teams to identify and resolve quality issues promptly.
Validation Analyst
PCI Pharma Services
Rockford
04.2019 - 11.2021
- Created, documented, and reviewed validation protocols for new systems and equipment.
- Collaborated with cross-functional teams to identify and execute validation requirements.
- Implemented corrective action plans when discrepancies were found during the validation process or post-release phase.
- Provided training on validation practices to junior staff members.
Education
High School Diploma -
Jefferson High School
Rockford, IL05-2017
Skills
- Client Management
- Effective Communication
- Quality Assurance
- Project Coordination
- Problem Solving
- Strong Technical Skills
Timeline
Associate Quality Account Manager II
PCI Pharma Services
12.2024 - Current
Associate Quality Account Manager I
PCI Pharma Services
02.2023 - 12.2024
Quality Coordinator
PCI Pharma Services
11.2021 - 02.2023
Validation Analyst
PCI Pharma Services
04.2019 - 11.2021
High School Diploma -
Jefferson High School
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