Kalie Stokes
EAST MOLINE
Summary
Friendly and enthusiastic. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
20
20
years of professional experience
Work History
Cafe Manager
Revive Cafe
09.2021 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
Medical Assistant
Genesis Occupational Health
11.2008 - 09.2014
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Record height or weight of patients
- Collect specimens, such as urine, feces, or sputum
- Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.
Assistant Manager
Rue 21
05.2004 - 09.2007
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Process shipment, make displays
- Help customers with questions and or clothing options
- Handle money to and from bank.
Education
Associate of Applied Science - Medical Assistant
Kaplan University
Davenport, IA01.2008
Skills
- Critical Thinking
- Judgment and Decision Making
- Complex Problem Solving
- Time Management
- Clerical Customer and Personal Service
- Learning Strategies
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- Clinical Documentation
- Data Entry
Timeline
Cafe Manager
Revive Cafe
09.2021 - Current
Medical Assistant
Genesis Occupational Health
11.2008 - 09.2014
Assistant Manager
Rue 21
05.2004 - 09.2007
Associate of Applied Science - Medical Assistant
Kaplan University
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