Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalie Mattson

Moline

Summary

Results-driven contact center professional with experience in delivering exceptional service and resolving customer inquiries. Strong adaptability to changing policies and procedures, complemented by effective communication skills. Ready to contribute to team success and improve customer satisfaction.

Overview

2
2
years of professional experience

Work History

Sr Contact Center Agent

Vibrant Credit Union
Moline, IL
04.2026 - Current
  • Delivered exceptional customer service by resolving inquiries and concerns efficiently.
  • Adapted quickly to changes in policies, procedures, and product offerings to maintain service standards.
  • Collaborated with team members to enhance communication and streamline processes for improved efficiency.

Contact Center Representative

IH Mississippi Valley Credit Union
Moline, IL
06.2025 - 04.2026
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Maintained knowledge of credit union products to effectively promote offerings and assist members.
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.

Crew Member

Arbys Resturant
Moline, IL
09.2024 - 06.2025
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.

Education

Associate of Science - Accounting

Black Hawk College
Moline, IL
12-2028

High School Diploma -

Moline High School
Moline, IL
01-2025

Skills

  • Problem-solving skills
  • Answering questions
  • Gathering information
  • Follow-up skills
  • Complaint resolution
  • Call handling
  • Customer service

Timeline

Sr Contact Center Agent

Vibrant Credit Union
04.2026 - Current

Contact Center Representative

IH Mississippi Valley Credit Union
06.2025 - 04.2026

Crew Member

Arbys Resturant
09.2024 - 06.2025

Associate of Science - Accounting

Black Hawk College

High School Diploma -

Moline High School

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Kalie Mattson