Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Kali Abbott

Grayslake

Summary

Dynamic leader with proven expertise in site/staff management and OSHA compliance, honed at Drive Well Auto Spa and Rocket Wash. Excelled in developing safety procedures and coaching teams to enhance performance. Achieved significant improvements in customer service and operational efficiency, demonstrating exceptional asset management and mentoring skills.

Overview

8
8
years of professional experience

Work History

Site Manager

Drive Well Auto Spa
10.2024 - Current
  • Oversaw all daily office operations and equipment maintenance.
  • Interviewed, hired, and trained new crew members.
  • Monitored, coached, and supervised crew.
  • Created daily, weekly, monthly, yearly training and maintenance procedures and logs.
  • Coached crew to inspect lot, office, and common areas to ensure cleanliness of the wash.
  • Created daily reports for owners.
  • Assumed responsibility for personnel deployed to work site.
  • Kept site compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Coordinated site investigations, documented issues, and escalated to contractors and owners.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set targets for crew members to drive company success and strengthen motivation.
  • Defined clear targets and objectives and communicated to crew members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained records and logs of work performed and materials and equipment used.
  • Trained employees on common POS, application, and equipment failures and how to handle each situation.
  • Monitored daily weather and staffed accordingly.

Site Manager

Rocket Wash
12.2017 - 05.2022
  • Lead team of 15-20 crew members.
  • Monitored, placed, and received chemical and supply orders.
  • Accountable for balancing, logging, and reporting deposits, invoices, and coupons.
  • Responsible for interviewing, hiring, onboarding, collecting new hire documents, and completing I9 forms.
  • Observed employee performance- Prepared and issued any verbal warnings, written warnings, or employee termination reports.
  • Knowledge of basic and preventable maintenance on car wash equipment and chemicals.
  • Resolve and reply on online customer feedback forms and sales issues.
  • Prepared and led car wash inspections.

Assistant Site Manager

Rocket Wash
12.2016 - 11.2017
  • Assist customers in purchasing wash packages and unlimited clubs.
  • Guide vehicles into wash tunnel.
  • Monitor vehicles, soap applications, and wash equipment during the wash process.
  • Maintained cleanliness of tunnel and vacuum area.
  • Balanced and logged daily reports.
  • Monitored and logged daily chemical inventory.
  • Monitored and logged XPT terminal sales
  • Made and deposited cash deposits from POS and XPT terminals.
  • Monitored and logged crew club sales and bonus program.
  • Monitored and logged daily CPMH.
  • Monitored weather and staffed the day accordingly.

Education

High School Diploma -

Tremper High School
Kenosha, WI
05-2015

Skills

  • Site/staff management
  • OSHA compliance
  • Safety procedures
  • Customer inquiries
  • Asset management
  • Procedures development
  • Coaching and mentoring
  • Shift scheduling
  • Documentation management
  • Customer service

Timeline

Site Manager

Drive Well Auto Spa
10.2024 - Current

Site Manager

Rocket Wash
12.2017 - 05.2022

Assistant Site Manager

Rocket Wash
12.2016 - 11.2017

High School Diploma -

Tremper High School

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Kali Abbott