Qracious Edwards

A highly motivated and results-oriented professional with extensive experience in customer service, project management, and operational coordination. Demonstrated expertise in optimizing program efficiency in dynamic environments, while prioritizing customer satisfaction, and fostering effective team collaboration. Skilled in the application of Trauma-Informed Care, Harm Reduction, and Unconditional Positive Regard within the social services sector. Proven success in retail, warehousing, and payroll administration, with a strong ability to manage multiple tasks, and solve complex problems. Committed to leveraging my skills to drive operational excellence, and contribute to organizational success.

• Certified Payroll Professional
• Driver's License
• Fundamental Payroll Certification

• Volunteer Work: Actively participate in local community outreach programs, including organizing food drives and assisting with community events.
• Music: Passionate about music, with experience in playing multiple instruments and involvement in local music groups.
• Fitness & Wellness: Committed to personal health and wellness, regularly participating in yoga, hiking, and fitness challenges.
• Photography: Enthusiastic about photography, specializing in landscape and urban photography, with work shared on social media platforms.
• Travel: Avid traveler, exploring new cultures and gaining a broader perspective on global issues.

• Employee of the Month – Apple, November 2023
  Recognized for exceptional customer service, surpassing sales targets, and consistently going above and beyond to enhance the customer experience.
• Top Performer – Uber, 2020-Present
  Achieved consistent top ratings from passengers for reliability, service quality, and professionalism, maintaining a 4.9+ star rating over 500+ trips.
• Outstanding Student Teacher Award – Saint Xavier University, 2018
  Honored for dedication and excellence in supporting students with special needs in the music department, fostering an inclusive and engaging learning environment.
• Best Sales Advisor – H&M, 2019
  Exceeded monthly sales goals by 20%, contributing significantly to store-wide sales growth and customer retention through exceptional product knowledge and service.
• Leadership in Community Outreach – Lincoln Park Community Services, 2024
  Recognized for leadership in planning and coordinating community outreach initiatives, improving program engagement and creating a positive impact in the community.