Open To Work
Hi, I’m
Kalen Riley-Richardson
Chicago
Work Preference
Summary
Customer service representative skilled in building rapport and fostering partnerships. Proven track record in enhancing customer satisfaction and supporting organizational success. Collaborative team player with a results-driven approach, focused on relationship development and business growth.
Overview
2
years of professional experience
Work History
North Park UniversityChicago
Front Desk Attendant
08.2025 - Current
Job overview
- Welcomed visitors and students at university entrance, creating positive first impressions.
- Handled phone calls, efficiently directing inquiries to appropriate departments to enhance communication.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Delivered information about university programs and services to prospective students, assisting in their decision-making.
- Maintained front desk supplies, ordering items to ensure availability.
Waterway CarwashSkokie
Car Detailer
01.2025 - 05.2025
Job overview
- Cleaned and polished vehicles to improve visual appeal and increase customer satisfaction.
- Applied protective coatings to exterior surfaces for added durability.
- Vacuumed interiors to remove dirt and debris from carpets and upholstery.
- Utilized pressure washers to efficiently remove grime and restore vehicle exteriors.
- Organized cleaning supplies and equipment for efficient workflow.
- Trained new team members on detailing procedures to ensure consistency and quality.
Planet FitnessCrestwood
Member Service Representative
06.2024 - 08.2024
Job overview
- Handled billing questions and resolved payment issues, ensuring timely resolutions for member satisfaction.
- Assisted members with inquiries, providing clear information about services to enhance member experience.
- Answered incoming calls regarding membership benefits and services.
- Processed membership applications and maintained accurate records.
- Educated members on gym equipment usage and safety protocols to promote safe and effective workouts.
- Conducted facility tours to engage potential new members effectively.
- Worked with team members to create a friendly and inviting atmosphere for all guests.
Education
North Park UniversityChicago, IL
Bachelor of Arts from Business
05-2026
University Overview
- Fall: 2024 - Dean's List
- Fall: 2022, 2023, 2024, 2025 - Honor Roll
- Spring: 2024, 2026 - Honor Roll
- Ronald Lee Sterner Scholarship Recipient
- Running Back for the North Park Vikings, 2022 to 2025
- 3.3 GPA
Skills
- Customer Service
- Welcoming guests
- Problem-Solving
- Attention to Detail
- Multitasking and Organization
- Time Management
- Quick Decision Making
- Reliability
- Organizational skills
- Physical Fitness
- Guest Relations
- Team player mentality
- Front Desk Operations
- Customer Engagement
References
References
References available upon request.
Affiliations
Affiliations
- Chicago Cubs: Concessions 2024/2025
- Valet Parking (VIP): 2023-2025
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Attendant
North Park University
08.2025 - Current
Car Detailer
Waterway Carwash
01.2025 - 05.2025
Member Service Representative
Planet Fitness
06.2024 - 08.2024
North Park University
Bachelor of Arts from Business