Kaleb Nickson
Chicago
Summary
I have worked in the restaurant services for 14 years. My experience in internal and external customer satisfaction is impeccable. I am seeking a Customer Service position that will allow me to continue to learn and grow with opportunities for advancement.
Experienced with managing service teams to deliver top-tier customer satisfaction. Utilizes effective leadership to address and resolve service issues promptly. Knowledge of best practices in service operations ensures consistent, high-quality outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Leader
Chipotle Grill
05.2024 - Current
- Led team in executing daily operations, ensuring high standards of service and food quality.
- Mentored staff on customer engagement techniques, fostering a positive dining experience.
- Streamlined inventory management processes, improving efficiency and reducing waste.
- Implemented employee training programs, enhancing skill sets and operational knowledge.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- They lead the shift train crew members, manage thoughtput (Speed of service) and handle cash / Office administration tasks.
Baristas/Shift Supervisor
Starbuck
12.2019 - 03.2024
- Duties Performed
- Baristas – Take orders and make coffee, tea and other drinks to customer specifications, cashier, expedite orders, have direct contact with customers, assist customers (complaints/questions) when necessary.
- Shift Supervisor – Manage shift (supervise staff, which consist of 6-8 people), dealing with any queries effectively and professionally, responsible for time management of staff, assist staff with the daily operation of the restaurant (take orders, cashier, expedite orders, have direct contact with customers), provide customer service assistance when necessary, and maintain a clean and comfortable environment.
Shift Manager
Burger King
08.2018 - 04.2021
- Duties Performed
- Manage shift (supervise staff, which consist of 4-5 people), dealing with any queries effectively and professionally, responsible for labor, sales, counting inventory and maintaining a clean and comfortable environment.
Crew Member
Burger King
07.2011 - 08.2018
- Duties Performed
- Food prep (Washing slicing/cutting vegetables), prepare food as ordered.
- Cashier, expedite orders, have direct contact with customers, responsible for submitting money and financial paperwork at the end of shift.
Education
Diploma -
Percy L. Julian High School
01.2014
Skills
- Team management
- Exceptional communication
- Coaching and mentoring
- Financial acumen
- Order fulfillment
- Customer service excellence
- Strong work ethic
- Teamwork
- Time management
- Multitasking
- Spiritual leadership
- Punctual and dependable
- Flexible schedule
- Professionalism
- Adaptability
Certification
- Certified Foodservice Manager - 3-24-2024 - 03-24-2029
- Food Safety Manager - 3/24/2024 - 3/24/2029
Languages
English
Full Professional
Timeline
Service Leader
Chipotle Grill
05.2024 - Current
Baristas/Shift Supervisor
Starbuck
12.2019 - 03.2024
Shift Manager
Burger King
08.2018 - 04.2021
Crew Member
Burger King
07.2011 - 08.2018
Diploma -
Percy L. Julian High School