Dynamic shift manager with a focus on customer satisfaction, effective communication, and problem-solving. Proven ability to manage fast-paced environments while maintaining a positive atmosphere.
Overview
9
9
years of professional experience
Work History
Waitress/Bartender Shift Manager
Sports Corner 124
Macomb
04.2022 - Current
Provided timely service and support to guests in a fast-paced environment.
Handled customer inquiries and resolved issues promptly for guest satisfaction.
Processed payments efficiently using point-of-sale systems to complete transactions.
Provided excellent customer service by addressing any complaints or concerns promptly.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Barista
Level Up Nutrition
Macomb
07.2023 - 01.2025
Handled cash transactions and processed payments efficiently.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Implemented feedback from customers to improve service quality and menu offerings.
Head Lifeguard
Bushnell Pool
Bushnell
06.2017 - 08.2021
Collaborated with management to improve the operational efficiency of the pool area.
Assisted in scheduling shifts and managing staff assignments effectively.
Communicated effectively with patrons regarding rules, regulations, and policies related to swimming activities.
Maintained strong proficiency in CPR, First Aid, and rescue techniques to provide optimal support to individuals in distress.
Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions.