Kaitlyn Harms
Crest Hill
Summary
Efficient FOH Supervisor known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service management, team coordination, and conflict resolution. Excel in communication, leadership, and adaptability, ensuring smooth operation of front-of-house activities.
Overview
4
4
years of professional experience
Work History
FOH Supervisor
Coopers Hawk Restaurant and Winery
New Lenox
08.2023 - Current
- Implemented new policies or procedures as directed by upper management.
- Responded quickly to any operational issues that arose throughout the shift.
- Established clear communication between FOH staff members by providing regular updates during shifts.
Restaurant Manager
Olive Garden
Bourbonnais
12.2022 - 08.2023
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
Food and Beverage Manager
Harrah’s Casino
Joliet
01.2021 - 12.2022
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Established relationships with local businesses or organizations in an effort to increase patronage from repeat customers.
Education
Associate of Arts - Culinary Arts And Hospitality
Joliet Junior College
Joliet, IL05-2023
Skills
- Staff scheduling
- Policy implementation
- Team training
- Conflict resolution
- Communication skills
- Guest relations
- Health and safety regulations
- Quality standards
- Restaurant operations
Certifications
- SerfSafe Food Handler
- SerfSafe Manager
- SerfSafe Allergens
- Illinois Basset
Timeline
FOH Supervisor
Coopers Hawk Restaurant and Winery
08.2023 - Current
Restaurant Manager
Olive Garden
12.2022 - 08.2023
Food and Beverage Manager
Harrah’s Casino
01.2021 - 12.2022
Associate of Arts - Culinary Arts And Hospitality
Joliet Junior College