Kaitlyn Ryske
Peotone
Summary
Dynamic leader with a proven track record at Uber Freight, adapt in fostering customer relationships and streamlining operations. Excelled in conflict resolution and coaching, enhancing team performance and customer satisfaction. Skilled in data analysis and adept at adapting to change, significantly contributing to business goals.
Overview
10
10
years of professional experience
Work History
Team Lead
Uber Freight
04.2022 - Current
- Train new team members by relaying information on company procedures.
- Promote a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Serve as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coach team members in techniques necessary to complete job tasks.
- Enhance overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborate with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluate employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increase customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influence positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Manage risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
- Establishe open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluate customer needs and feedback to drive product and service improvements.
- Optimize customer experience by delivering superior services and effectively troubleshooting issues.
- Conduct regular reviews of operations and identified areas for improvement.
- Devise and implemented processes and procedures to streamline operations.
- Help meet changing demands by recommending improvements to business systems or procedures.
- Maintain database systems to track and analyze operational data.
- Develop effective improvement plans in alignment with goals and specifications.
- Cultivate positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Generate reports detailing findings and recommendations.
Operations Customer Service Specialist
Celtic International
04.2016 - 04.2022
- Assisted in the development and implementation of new initiatives aimed at enhancing the overall customer experience, leading to higher levels of satisfaction and loyalty.
- Served as a key point of contact between the company and its clients, managing multiple accounts simultaneously while maintaining high levels of client satisfaction.
- Increased customer retention with proactive communication and timely resolution of complaints.
- Boosted overall client satisfaction through consistent delivery of high-quality service and support.
- Managed challenging situations professionally, deescalating conflicts when necessary to preserve positive client relationships.
- Trained new employees to uphold company standards, ensuring a consistently high level of service across the team.
- Improved team performance by providing regular training sessions on best practices in customer service.
- Collaborated with cross-functional teams to ensure seamless coordination of services for customers.
- Enhanced customer satisfaction by efficiently resolving complex issues and addressing concerns.
- Developed and maintained strong relationships with clients, fostering long-term loyalty and repeat business.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled loads.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
Accounts Payable Coordinator
Celtic International
04.2015 - 04.2016
- Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
- Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
- Processed check disbursements and reconciled related ledger.
- Assisted with month-end closing tasks, ensuring timely completion of financial statements.
- Reduced late payment fees through timely and accurate invoice management.
- Increased efficiency of accounts payable team by providing guidance, training, and support to staff members.
- Facilitated timely payments by monitoring accounts payable aging reports and prioritizing high-risk items.
- Entered figures using 10-key calculator to compute data quickly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
Bachelor of Arts -
Governors State University
Park Forest, IL06-2013
Associate of Arts -
Moraine Valley Community College
Palos Hills, IL12-2009
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Communicates Effectively
- Develops a long lasting relationship with customers and dray carriers to achieve business goals
- Self-motivated
- Can adapt to change quickly
- Able to work under pressure and meet deadlines
Timeline
Team Lead
Uber Freight
04.2022 - Current
Operations Customer Service Specialist
Celtic International
04.2016 - 04.2022
Accounts Payable Coordinator
Celtic International
04.2015 - 04.2016
Bachelor of Arts -
Governors State University
Associate of Arts -
Moraine Valley Community College
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