Kaitlyn Rider
Ridgway
Summary
Dedicated professional ready to excel in customer service and administrative tasks. Skilled in managing guest interactions, maintaining records, and ensuring security. Strong focus on teamwork and adaptability to changing needs. Reliable, organized, and results-driven, with keen eye for detail and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Night Clerk
Murray State University
09.2023 - 05.2024
- Answered incoming calls promptly and professionally
- Maintained cleanliness and organization of the front desk area
- Resolved guest issues in a timely manner to ensure satisfaction
- Monitored security cameras to ensure safety of guests, staff and property assets
- Adhered strictly to company policies regarding confidentiality of guest information
- Handled emergency situations with professionalism, following established protocols to prioritize guest safety and minimize disruptions.
Deli Manager
Big Johns
06.2020 - 07.2023
- Trained new employees on proper food handling techniques and safety regulations
- Ordered necessary deli supplies to maintain stock levels
- Monitored daily sales reports to maximize profitability
- Ensured cleanliness and sanitation of deli area, equipment, and supplies
- Supervised deli staff to ensure efficient customer service
- Resolved customer complaints in a professional manner
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
Education
Associate of Science -
Southeastern Illinois College
Harrisburg, ILAssociate of Arts -
Southeastern Illinois College
Harrisburg, ILSkills
- Customer Relations
- Word Processing
- File Management
- Administrative Skills
- Training and Mentoring
- Cash Handling
- Problem-Solving Skills
- Team Oversight
- Conflict Management
- Customer Service
- Inventory Oversight
- Front Desk Management
- Safety awareness
- Employee supervision
- Task delegation
Timeline
Night Clerk
Murray State University
09.2023 - 05.2024
Deli Manager
Big Johns
06.2020 - 07.2023
Associate of Science -
Southeastern Illinois College
Associate of Arts -
Southeastern Illinois College
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