Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kaitlyn Parker

Rock Island

Summary

Detail-oriented Patient Access Representative skilled in patient registration, insurance verification, and enhancing patient experiences. Committed to maintaining confidentiality and driving workflow efficiency.

Overview

5
5
years of professional experience

Work History

Patient Access Representative

Unity Point Health
Rock Island
02.2026 - Current
  • Registered patients through face-to-face interviews, gathering demographic, insurance, and medical information to facilitate accurate patient records.
  • Verified insurance coverage for services provided by the facility.
  • Provided friendly and professional greetings to patients and visitors, enhancing their experience.
  • Reviewed eligibility responses to determine patient benefit levels and prepare financial estimates for services.
  • Maintained confidentiality of sensitive patient information at all times.

Shift Leader

Dunkin' Donuts
Rock Island
02.2021 - 01.2026
  • Oversaw daily operations in fast-paced donut shop, ensuring smooth workflow and quality service.
  • Trained new team members on customer service and product preparation, improving team readiness and service consistency.
  • Resolved customer complaints efficiently, fostering a positive experience.
  • Implemented efficiency improvements in workflow, enhancing overall team productivity.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.

Education

Some College (No Degree) -

Scott Community College
Bettendorf, IA

Some College (No Degree) -

Black Hawk College
Moline, IL

High School Diploma -

Rock Island High School
Rock Island, IL
06.2022

Skills

  • Patient registration
  • Insurance verification
  • Electronic records management
  • Health information systems
  • Customer service
  • Positive mindset

Affiliations

Kayaking, Hiking, Camping, Road Trips and Camping

Timeline

Patient Access Representative

Unity Point Health
02.2026 - Current

Shift Leader

Dunkin' Donuts
02.2021 - 01.2026

Some College (No Degree) -

Scott Community College

Some College (No Degree) -

Black Hawk College

High School Diploma -

Rock Island High School
Kaitlyn Parker