Kaitlyn Lopez
Tinley Park
Summary
Dynamic leader and seasoned pharmacy manager with a proven track record at Walgreens, adept in workflow optimization and regulatory compliance. Excelled in patient education, mentoring high-performing teams, and spearheading immunization programs. Achieved notable patient satisfaction and safety through innovative care strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walgreens
4740 W 95th Street, Oak Lawn IL, 60453
10.2023 - Current
- Leading a team of pharmacists and technicians to deliver exceptional 24-hour patient care and service to the Oak Lawn community. Average 800-900 prescriptions a day, one of the highest volume pharmacies in the Chicagoland area, with servicing an Advocate Clinic inside and Advocate Christ Medical Center less than a mile away.
- Expertly manage day to day tasks without fulfilled roles of a staff pharmacist and pharmacy operations manager at this location.
- Monitor and manage pharmacy staff performance to maximize productivity and customer satisfaction by checking weekly scorecards, immunization dashboard, and becoming an active listener to technician verbiage with patients.
- Support employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources for technicians by becoming nationally certified (CPhT) and immunized certified in the state of Illinois.
- Enforced compliance with Illinois and federal pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinate patients to provide immunity against influenza, pneumonia, coronavirus, shingles, RSV, and other diseases. Actively educate patients with high-risk pre-existing conditions on the importance of disease prevention by vaccination.
- Protect patients from coronavirus and influenza by providing no-cost at home COVID/flu testing kits through their insurance.
- Enhance patient safety with thorough drug utilization reviews by performing medication therapy management and monitoring potential drug interactions.
- Proactively save uninsured or underinsured patients money by utilizing the prescription savings finder program.
- Recommend lifestyle modifications and holistic solutions for patients prior to offering and counseling pharmaceutical options.
Pharmacy Manager
Walgreens
8700 S Kedzie Ave, Evergreen Park, IL 60805
12.2021 - 10.2023
- Directed pharmacists and technicians to deliver excellent patient care and services to the Evergreen Park community and Auburn/Gresham area. Averaged 400-500 prescriptions a day.
- Piloted influenza clinics at Evergreen Park Village Hall, Evergreen Park Community High School, and the Chicago Fire Department at O'Hare International Airport.
- Guided and trained newly hired pharmacists, pharmacy students and pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Collaborated with store manager to maintain daily operations.
Pharmacy Manager
Walgreens
2345 W 103rd St, Chicago IL, 60643
10.2021 - 12.2021
- Emerged into the role of a pharmacy manager servicing the community of Beverly/Mount Greenwood of the southside of Chicago. Mentored by previous pharmacy managers for my professional development.
- Headed pediatric coronavirus vaccination for children and educated parents/guardians on protection during the school year and holidays.
- Led a COVID19 vaccination clinic at Oak Lawn Hometown Middle School for children and parents/guardians that attended the school district.
- Coordinated an influenza/COVID vaccination clinic at the Chicago Fire Department at O'Hare International Airport.
- Educated patients on drug interactions, potential side effects, and optimal methods of administration.
- Focused on patient satisfaction and retention by refining verify by promise time to 94%.
Education
Doctor of Pharmacy -
Midwestern University
Downers Grove, IL03-2021
Associate of Science -
Moraine Valley Community College
Palos Hills, IL05-2017
Skills
- Patient education and counseling
- Workflow optimization
- Regulatory compliance
- Training and mentoring
- Immunizations
- Performance metrics
- Problem identification
- Critical thinking
Certification
- IDFPR Pharmacist Licensure 051.304083
- American Heart Association CPR Certified
- American Pharmacists Association Immunized Certified
Timeline
Pharmacy Manager
Walgreens
10.2023 - Current
Pharmacy Manager
Walgreens
12.2021 - 10.2023
Pharmacy Manager
Walgreens
10.2021 - 12.2021
Doctor of Pharmacy -
Midwestern University
Associate of Science -
Moraine Valley Community College