Kaitlyn Barksdale
Matteson
Summary
Professional with robust experience in business operations and administration. Skilled in streamlining office procedures, managing records, and ensuring compliance with organizational policies. Strong focus on collaboration and achieving results, adaptable to changing demands. Proficient in office software, communication, and problem-solving, offering reliability and results-driven mindset.
Overview
6
6
years of professional experience
Work History
Business Office Associate
CarMax
05.2024 - Current
- Maintained a high level of friendly customer service contributing to an 83% associate satisfaction score.
- Processed legal paperwork related to automobile sales, including printing daily reports and contracts, gaining relevant documents from finance companies for title registration and titling, and maintaining deal jackets for proper auditing.
- Processed DMV paperwork involving vehicle titling and registration for customers post-sale.
- Oversees varied pay types, handling and counting money for accurate accounting.
- Achieved an 96.4% accuracy on completing titles for appraisals, fleet and central office received titles
Hostess
Olive Garden
03.2023 - 05.2024
- Maintained a highly professional and welcoming demeanor with both staff and guests to maintain a positive atmosphere centered around efficiency
- Worked with front staff to move tables and adjust seating to accommodate groups with special requests
- Recorded available tables after seating each party using specialized seating software with respect to regulate foot traffic and table turnover times
- Coordinated waitstaff to balance workload between restaurant sections and increased table service by 5%
- Took reservations and answered customer questions and special requests to create an exceptionally personalized experience
Procurement Intern
Fuchs Lubricants
07.2023 - 10.2023
- Organized files and records via Excel and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Delivered exceptional customer service with suppliers on behalf of senior buyers to bolster strong relationships and build positive experiences
- Kept up to date records of supplier registrations for the company's compliance tool, increasing registrations by 3%
- Utilized SAP Tool to gather information records for vendors, record purchase orders and stock positions
- Maintained material label inventory supplies within desirable minimum and maximum levels, creating a purchase order within a reasonable period
Garden Associate
Home Depot
03.2023 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offering advice and assistance to customers, paying attention to special needs or wants
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Worked outdoors in all weather conditions to care for plants and serve customers
- Increased equipment sales by 2% with effective demonstrations, highlighting features, and answering questions
Store Management Intern
Kohl's
06.2022 - 07.2022
- Reviewed operations weekly to identify and capitalize on opportunities to eliminate waste
- Managed customer experiences with a close eye on team interactions, touch points, and methods of engagement, while increasing customer engagement by 3%
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points with 95% efficiency
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
Business Planning and Development Intern
TransUnion
05.2019 - 08.2019
- Collaborated with internal stakeholders on data operations side to secure client's accounts receivables
- Practiced daily with a CRM tool (SafeForce) to capture incoming work received from clients
- Primary responsibility was to assist in B2B inquiries to help reduce risks
- Crossed trained with the Data Governance group to gain knowledge in Data Furbishment Monitoring to ensure data accuracy
- Created the first pilot survey regarding one of TransUnion's information hubs
Education
Business Administration - Finance and Banking
University of Missouri-Columbia
Columbia, MO08.2022
Skills
- Point of Sales Operations
- Multi-tasking strength
- Client Service
- Business Development
- SAP
- MS Office
- Interpersonal Communication
- Sales Force
- Open System
- Document preparation
- File management
- Data analysis
Timeline
Business Office Associate
CarMax
05.2024 - Current
Procurement Intern
Fuchs Lubricants
07.2023 - 10.2023
Hostess
Olive Garden
03.2023 - 05.2024
Garden Associate
Home Depot
03.2023 - 07.2023
Store Management Intern
Kohl's
06.2022 - 07.2022
Business Planning and Development Intern
TransUnion
05.2019 - 08.2019
Business Administration - Finance and Banking
University of Missouri-Columbia
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