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I'm a 33 year old single mom who has grown up on a ranch and been around cattle and horses my whole life. I have worked in Sale Barn yard loading cattle out and penning back and moving cattle up to the barn to sale. I have helped family and friends brand their cattle for years. I have also worked in the health care field for many of years and am a licensed CNA. I have worked in Nursing Home, Hospital and also done home health in peoples homes. I have so worked as a waitress/cook off and on also. helping prepare food and also taking the customers orders in person and over the phone. I have good answering phone skills. I’ve also had federal clearance to clean federal judge chambers, jury rooms, Federal Court rooms and federal offices. Also had clearance to clean US Marshalls office, holding cells and bathrooms. I also experience in answering phone and taking messages, scheduling appointments in clinic and Telemedicine appointments at other locations, scanning documents into patients charts, calling the confirm insurance and some insurance referrals.I am a very hard worker and do my best to get the job done in a correct and in a timely manner!

As a seasoned worker. I have a broad background in Customer Service. Strong leadership and communication skills; proven ability to quickly establish trust, train and motivate people of all levels. Recognized for strong work ethic and dependability.

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Dynamic Patient Service Representative with extensive experience at Central Ohio Urology Group, excelling in patient communication and insurance verification. Proven ability to enhance workflow efficiency and ensure HIPAA compliance while providing exceptional customer service. Recognized for attention to detail and fostering a supportive environment for patients and families. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

Proactive Scheduling Coordinator and Medical Receptionist with extensive medical background and experience in patient and customer care settings. Proven success in patient support, scheduling, insurance management, and collaboration across multiple healthcare specialties. Currently enrolled in a Practical Nursing (LPN) program, building clinical and patient care skills.

Kaitlin Sterling

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Patient Service Representative

Customer Service Representative

Program Aide

Pharmacy Technician

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BBA - Health Care Administration

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Patient Service Representative

Customer Service Representative

Program Aide

Pharmacy Technician

BBA - Health Care Administration

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