Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlin Mills

Braidwood

Summary

Dynamic Talent and Partnership Representative at Lifeline Ambulance Service Inc. with a proven track record in customer support and conflict resolution. Successfully enhanced client satisfaction and exceeded sales targets through tailored solutions and effective communication. Proficient in data entry and records management, driving operational improvements and fostering strong customer relations.

Overview

6
6
years of professional experience

Work History

Talent and Partnership Representative

Lifeline Ambulance Service Inc.
06.2024 - 11.2024
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Contributed to team sales goals by upselling products and services to customers.
  • Collaborated with team members to achieve monthly sales targets.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created and managed project plans, timelines and budgets.
  • Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
  • Organized and attended job fairs and networking events, increasing visibility and candidate pipeline.
  • Leveraged social media platforms for employer branding, attracting wider pool of applicants.
  • Advocated for staff members, helping to identify and resolve conflicts.

Cashier/Stock/Photo/Pharmacy Technician

Walgreens Boots Alliance
02.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Entered and processed patients' prescriptions into internal system.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Managed opening and closing duties for pharmacy.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Developed strong relationships with clients through clear communication, understanding their unique needs, and delivering customized solutions.
  • Troubleshot equipment issues quickly and efficiently, minimizing downtime and maintaining consistent production levels.
  • Assisted with operation of photographic processing machines and equipment to produce images and prints.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.

Dispatch Assistant/Telecommunications Specialist

Elite Ambulance
09.2021 - 04.2022
  • Collaborated with other departments to improve overall logistics performance, streamlining processes across the organization.
  • Assisted in staff training initiatives, sharing best practices with new hires and reinforcing key skills among existing team members.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Increased situational awareness among responding units through timely updates on evolving incident conditions.
  • Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
  • Followed established protocols for professional handling of emergency situations.
  • Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained high levels of caller satisfaction, providing calm and clear instructions during stressful situations.
  • Advocated for caller needs, ensuring that each received prompt and appropriate emergency assistance.
  • Improved response times with accurate call assessment and clear communication to first responders.

Dispatch Assistant/Telecommunications Specialist

Elite Ambulance
08.2018 - 12.2019

Education

No Degree - English

Joliet Junior College
Joliet, IL

High School Diploma -

Reed Custer High School
Braidwood, IL
05-2015

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency
  • Records management
  • Paperwork processing
  • Telephone reception
  • Up-selling strategies
  • Cross-selling
  • Attention to detail
  • Conflict resolution

Timeline

Talent and Partnership Representative

Lifeline Ambulance Service Inc.
06.2024 - 11.2024

Cashier/Stock/Photo/Pharmacy Technician

Walgreens Boots Alliance
02.2022 - 01.2023

Dispatch Assistant/Telecommunications Specialist

Elite Ambulance
09.2021 - 04.2022

Dispatch Assistant/Telecommunications Specialist

Elite Ambulance
08.2018 - 12.2019

No Degree - English

Joliet Junior College

High School Diploma -

Reed Custer High School

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