Kaitlin Johnson
Walnut
Summary
Results-driven administrative assistant with expertise in communication coordination and client record management. Demonstrated ability in streamlining onboarding processes and enhancing problem-solving capabilities, contributing to improved team efficiency and compliance.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
In Home Care Connection
Princeton
11.2023 - Current
- Maintained client records and confidential information with high accuracy.
- Coordinated communication among clients, families, and care staff for seamless service delivery.
- Organized supplies and equipment for efficient in-home care services.
- Supported onboarding processes for new caregivers and staff members.
- Responded to client inquiries regarding services and support options promptly.
- Answered phone calls and emails to facilitate effective business correspondence.
- Managed filing systems for physical and electronic documents, ensuring confidentiality.
- Scheduled appointments between clients and internal staff members efficiently.
- Drove customer feedback to deliver information to management for corrective action.
CNA
In Home Care Connection
Princeton
11.2021 - Current
- Provided compassionate personal care services to clients in their homes.
- Assisted clients with daily living activities, including bathing and grooming.
- Monitored client health status and reported changes to healthcare professionals.
- Developed trusting relationships with clients to enhance their comfort and wellbeing.
- Maintained a clean and safe environment to promote client health and safety.
- Documented daily care activities accurately in client records and reports.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided emotional support to family members during difficult times.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Participated in educational programs designed to improve knowledge of health care practices.
Bank Teller
Community State Bank
Kewanee
02.2013 - 11.2020
- Processed customer transactions accurately and efficiently at the bank.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer integrity through careful handling and balancing.
- Promoted bank products and services to enhance customer engagement.
- Resolved customer issues promptly and effectively to maintain satisfaction.
- Adhered to bank policies and procedures for security and compliance.
- Collaborated with team members to ensure smooth daily operations.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Education
CNA Certificate - Healthcare
Castor
Sterling IL 10-2020
High School Diploma -
Stark County High School
Toulon, IL05-2011
Some College (No Degree) - Nursing
IVCC
Dixon, ILSkills
- Client record management
- Appointment scheduling
- File and inventory management
- Customer inquiry resolution
- Health monitoring and personal care
- Compliance adherence
- Transaction processing
- Effective communication
- Problem solving
- Relationship building
- Team collaboration
- Time management
- Recordkeeping and administration
- Internal communications and email management
- Project planning and office administration
- Microsoft Word and Excel
- documentation control
- Vital sign assessment
- HIPAA compliance
- Client documentation
- Infection control protocols
- Customer relationship management
- Healthcare compliance
- Confidential information handling
- Internet research
- Prioritization
- Customer service
- Confidential document control
- Records administration
- Excel spreadsheets
- Multi-line telephone system operation
Timeline
Administrative Assistant
In Home Care Connection
11.2023 - Current
CNA
In Home Care Connection
11.2021 - Current
Bank Teller
Community State Bank
02.2013 - 11.2020
CNA Certificate - Healthcare
Castor
High School Diploma -
Stark County High School
Some College (No Degree) - Nursing
IVCC