Kaitlin Eggen
Braidwood
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Family Caretaker
Ken Black
Aurora
10.2022 - Current
- Supported post-surgery recovery by dispensing medication, preparing meals, and coordinating daily schedules
- Delivered in-home care for adult and child family members, ensuring comfort and well-being
- Sustained a clean and healthy environment while providing emotional support to enhance overall family well-being
Cage Supervisor
Hollywood Casino
Aurora
07.2016 - 10.2022
- Supervised staff and managed daily operations of the Cage department.
- Created efficient schedules that aligned labor costs with staffing objectives and enhanced guest satisfaction
- Managed asset security and balanced all Cage banks to maintain operational integrity.
Shift Leader
Smashburger
Naperville
08.2015 - 08.2016
- Responsible for supervising staff, daily inventory, store planning, and bank deposits
- Cash management
- Customer assistance and problem resolution
Shift Manager
Burger King
Naperville
10.2012 - 08.2015
- Directed team members, verified cash accuracy, and coordinated store orders to maintain operational flow.
- Managed daily deposits, safeguarding cash security and ensuring compliance with financial protocols.
- Performed multiple tasks concurrently in a fast-paced environment, contributing to overall store efficiency.
Education
Schaumburg High School
Schaumburg, ILSkills
- Personal care
- Meal preparation
- Medication management
- Customer relationship management
- Inventory management
- Cash handling
- Effective communication
- Conflict resolution
- Technical troubleshooting
- Staff supervision
- Policy implementation
- Problem solving
- Attention to detail
Timeline
Family Caretaker
Ken Black
10.2022 - Current
Cage Supervisor
Hollywood Casino
07.2016 - 10.2022
Shift Leader
Smashburger
08.2015 - 08.2016
Shift Manager
Burger King
10.2012 - 08.2015
Schaumburg High School