Kailtlyn Thompson
Dalzell
Summary
Results-driven Shift Manager with expertise in team leadership, customer service, and performance coaching. Proven ability to enhance operational efficiency and ensure safety compliance while training staff to deliver exceptional service.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
Peru
06.2018 - Current
- Supervised daily operations and maintained high standards of service quality.
- Trained and mentored team members on procedures and customer interaction to enhance service delivery.
- Coordinated staff schedules to ensure optimal coverage and efficiency.
- Managed inventory control to maintain optimal stock levels and support operational needs.
- Enforced safety protocols to maintain a secure working environment for employees.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Monitored food preparation processes to ensure compliance with health regulations.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Coached employees on customer interactions to improve service quality and satisfaction.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coached team members to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reinforced rules to promote superior employee performance.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Ensured compliance with food safety regulations and quality standards.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Coached staff on strategies to enhance performance and improve customer relations.
- Used Point of Sale register system to complete transactions.
- Mentored newly hired staff in upselling techniques to improve sales.
- Researched out-of-stock items to find additional inventory in other store locations.
- Managed daily operations, client relations and IT.
- Processed credit card payments and counted back change and currency with accuracy rate.
Education
High School Diploma -
Hall High School
Spring Valley, IL05-2021
Skills
- Staff scheduling
- Shift leadership
- Store operations
- Food safety compliance
- Cash handling
- Payment processing
- Accurate money handling
- Inventory and stocking
- Quality assurance
- Staff training and onboarding
- Employee training
- Training development
- Performance coaching
- Mentoring and coaching
- Team leadership
- Delegating work
- Manage employees
- Conflict resolution
- Customer service focus
- Handling customer complaints
- Customer relations
- Effective communication
- Interpersonal skills
- Dependable attendance
- Positive team dynamics
- Time management
- Time management abilities
- Adaptable scheduling
- Schedule management
- Documentation and reporting
- Shift checklists
- Continuous improvement
- Mentoring and coaching
- Store operations
- Manage employees
- Customer relations
- Work delegation
- Continuous improvement
- Inventory and stocking
- Time management abilities
Certification
- Servsafe sanitation license
Completion of Leadership Transitions Management Class
Completion of Developing the Leader in Me Management Class
Timeline
Shift Manager
McDonald's Restaurant
06.2018 - Current
High School Diploma -
Hall High School