Kailee Chiko
Arlington Heights
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. I also have strong communication skills and pay attention to detail to ensure customer satisfaction.
Overview
5
5
years of professional experience
Work History
Store Manager
Chief Reptile Exotic Reptile Store
Rolling Meadows, IL
05.2023 - 01.2024
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Oversaw daily store operations, ensuring optimal customer service and product presentation.
- Solved problems and resolved conflicts for team members and customers.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
Beauty Advisor
Sephora
Schaumburg, IL
02.2022 - 02.2023
- Drove credit card sales performance, resulting in recognition as the top seller within district.
- Partnered with a store manager to develop and train internal talent.
- Led by example on the sales floor, achieving individual sales goals.
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
Receptionist
Arbor View Veterinary
Valparaiso, IN
10.2020 - 12.2020
- Conducted general maintenance of the treatment room to keep equipment and machines clean and in operable condition.
- Restrained animals for veterinary examinations, treatments and procedures.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
Sales Associate
Pet Haven Pet Shop
Valparaiso, IN
03.2019 - 09.2019
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Encouraged customers to make additional purchases and suggested relevant items.
- Met merchandising standards by keeping store stocked and products faced.
- Performed cleaning tasks, keeping store neat and organized.
- Tagged new merchandise for sale and updated signs.
Education
High School Diploma -
Valparaiso High School
Valparaiso, IN2021
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Patience and empathy
- Time management
- Team leadership
- Strong work ethic
Experience
- 7 years of Retail Sales
- 2 years of Retail Management
- Worked 1 on 1 with Certified Herpetologists
- 6 years of Reptile and Mammal care and education
- Veterinary Assistant training
- Graduated NYFA Videography Masterclass Program
Timeline
Store Manager
Chief Reptile Exotic Reptile Store
05.2023 - 01.2024
Beauty Advisor
Sephora
02.2022 - 02.2023
Receptionist
Arbor View Veterinary
10.2020 - 12.2020
Sales Associate
Pet Haven Pet Shop
03.2019 - 09.2019
High School Diploma -
Valparaiso High School