Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaila Davis

Collinsville,Illinois

Summary

Dynamic customer service professional with extensive experience at Walgreens Pharmacy, excelling in problem resolution and inventory control. Proven ability to enhance patient satisfaction through effective communication and relationship building. Skilled in data entry and maintaining compliance with safety regulations, consistently achieving high levels of customer loyalty and operational efficiency.

Overview

2024
2024
years of professional experience

Work History

Customer Service Associate

Walgreens Pharmacy

Pharmacy Technician

Walgreens
Collinsville, Illinois
03.2018 - 11.2023
  • Assisted customers in selecting and understanding medications for optimal health outcomes.
  • Processed prescriptions accurately while adhering to safety regulations and pharmacy protocols.
  • Collaborated with pharmacists to ensure timely medication dispensing and patient care support.
  • Maintained inventory levels by organizing stock and conducting regular audits of pharmaceutical supplies.
  • Handled cash register operations, including processing transactions and managing customer inquiries efficiently.
  • Supported team in training new staff on pharmacy procedures and best practices for patient service.
  • Monitored prescription storage conditions to ensure compliance with safety standards and regulations.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.

Cashier

Wendys Restaurant
02.2014 - 03.2017
  • Processed customer transactions efficiently using point-of-sale system.
  • Provided exceptional customer service, addressing inquiries and resolving issues effectively.
  • Maintained cleanliness and organization of work area to ensure a pleasant dining experience.
  • Assisted with inventory management, tracking stock levels and reporting discrepancies.
  • Collaborated with team members to streamline service delivery during peak hours.
  • Trained new cashiers on procedures and best practices for effective service delivery.
  • Implemented process improvements to enhance transaction efficiency and reduce wait times.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Sandwich Artist

Wendys Restaurant
02.2014 - 03.2017
  • Prepared sandwiches following customer specifications and quality standards.
  • Maintained cleanliness and organization of work area to ensure safety and efficiency.
  • Assisted customers with menu choices, providing excellent service and product knowledge.
  • Operated kitchen equipment safely, adhering to operational guidelines and procedures.
  • Collaborated with team members to streamline sandwich assembly processes for improved speed.
  • Engaged in training sessions to learn food handling practices and operational protocols.
  • Adapted quickly to changing orders during peak hours while maintaining service quality.
  • Greeted guests, promoted specials, and took orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Trained team members to prepare sandwiches and other items according to instructions.

Education

Collinsville High School
Collinsville, IL

Skills

  • Customer complaint resolution
  • Stock replenishment
  • Appointment scheduling
  • Inbound and outbound calling
  • Calm and professional under pressure
  • Document and records management
  • Billing adjustments and refunds
  • Sales and upselling
  • Customer retention strategies
  • Professional telephone demeanor

Timeline

Pharmacy Technician

Walgreens
03.2018 - 11.2023

Cashier

Wendys Restaurant
02.2014 - 03.2017

Sandwich Artist

Wendys Restaurant
02.2014 - 03.2017

Customer Service Associate

Walgreens Pharmacy

Collinsville High School

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Kaila Davis