Kai Brown
Flossmoor
Summary
Dynamic and dedicated professional with a strong background in customer service and teamwork, honed at Emagine Theaters. Proven ability to resolve customer inquiries and maintain organized workspaces. Skilled in cash handling and training new staff, consistently contributing to a positive and efficient work environment. Flexible and adaptable, ready to tackle new challenges.
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
3
3
years of professional experience
Work History
Team Member
Emagine Theaters
02.2025 - Current
- Assisted team in daily operations and maintained a clean, organized workspace.
- Collaborated with colleagues to ensure efficient workflow and timely task completion.
- Learned safety protocols and adhered to company standards during all activities.
- Engaged with customers to provide excellent service and address inquiries promptly.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked many different positions in order to help out when understaffed.
Team Member
Blue Pearl Candles
08.2024 - 02.2025
- Supported inventory management by restocking supplies and monitoring stock levels.
- Operated basic equipment and tools, ensuring proper usage according to guidelines.
- Participated in team meetings to discuss progress and share feedback on processes.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Conducted product demonstrations, enhancing customer engagement and interest.
- Participated in community events, strengthening store's local engagement and reputation.
- Led the candle-making classes whenever needed and co-ran the store with another employee when the boss was out.
Administrative Office Assistant
Brown Cosmetics, Inc.
12.2022 - 08.2024
- Assisted in maintaining accurate records and documentation for departmental processes.
- Trained new administrative staff on office protocols and software applications to ensure consistency in operations.
- Monitored inventory levels of office supplies, coordinating timely reorders to avoid disruptions in operations.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained inventory of office supplies and placed orders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
- Assisted in creating and testing products.
- Packed and shipped online orders and dealt with customer services.
- Sold products at vendors events.
Education
Bachelor of Arts - Business Administration
Governors State University
University Park, Il05-2029
High School Diploma -
Homewood-Flossmoor High School
Flossmoor, IL06-2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Computer skills
- Organizing work stations
- Training and mentoring
Timeline
Team Member
Emagine Theaters
02.2025 - Current
Team Member
Blue Pearl Candles
08.2024 - 02.2025
Administrative Office Assistant
Brown Cosmetics, Inc.
12.2022 - 08.2024
Bachelor of Arts - Business Administration
Governors State University
High School Diploma -
Homewood-Flossmoor High School