Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kai Aguilar

North Chicago

Summary

Friendly Server/Bartender with exceptional and fast learning/adapting alongside detailed hospitality and mangement skills. Keeps work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons to varying degrees. Stay current on menu items and consistently offers targeted recommendations to meet individual customer or group needs. Knowledgeable about handling special dietary requirements and general food/drink safety standards. Motivated and good with engaging personality and flexible approach. Upbeat, friendly, and can anticipate customer needs to facilitate enjoyable dining experiences. Dependable and successful with providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sushi Chef

Bob Chinn's Crabhouse
07.2011 - 07.2014
  • Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
  • Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Maintained well-organized mise en place to keep work consistent.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Developed and cooked memorable dishes that brought new customers into establishment.

Server/Bartender

Hakuya Sushi
04.2014 - 04.2016
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
  • Checked guests' identification before serving alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Server

Egg Harbor Cafe
04.2018 - 12.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.


Server/Bartender

Wildfire
04.2022 - Current
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and utilized the location's bar and wine knowledge to enhance guest dining experiences.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Followed strict recipes and drink measurements to minimize product used.

Education

Associate of Arts - Hospitality Administration And Management

William Rainey Harper College
Palatine, IL
2014

Skills

  • High Volume Dining
  • PPE Guideline Compliance
  • Dining Room Cleaning and Upkeep
  • Team Player
  • Service-Oriented
  • Upselling and Cross Selling
  • Relationship Building
  • Menu Recommendations
  • Food and Beverage Service
  • Food Safety Standards
  • Able to Lift 30 Pounds
  • Customer Service and Rapport
  • Workflow Coordination
  • Cool Under Pressure
  • Conflict and Complaint Resolution

Certification

  • Certified Food Handler, State Food Safety - Apr 4 2022
  • Certified BASSET, State Food Safety - Apr 4 2022

Timeline

Server/Bartender

Wildfire
04.2022 - Current

Server

Egg Harbor Cafe
04.2018 - 12.2019

Server/Bartender

Hakuya Sushi
04.2014 - 04.2016

Sushi Chef

Bob Chinn's Crabhouse
07.2011 - 07.2014

Associate of Arts - Hospitality Administration And Management

William Rainey Harper College

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Kai Aguilar