KAHLIL FERGUSON
Chicago
Summary
Results-oriented IT professional with over 3 years of experience in system administration, technical support, and IT infrastructure management. Proficient in deploying, maintaining, and securing enterprise systems and applications to support business objectives. Adept at designing innovative solutions, automating processes, and enhancing system reliability. Proven ability to troubleshoot
complex technical challenges, mentor team members, and ensure alignment with industry best practices.
Overview
4
4
years of professional experience
Work History
IT Specialist
CCA Academy
02.2023 - Current
- Manage and maintain LAN/WLAN, VMware environments, and Active Directory, ensuring system reliability and security
- Develop and maintain procedures for system installation, configuration, and user access, adhering to industry standards
- Collaborate with vendors to source and integrate technology solutions for optimal performance
- Provide technical support and training to staff and students, supporting hybrid and in-person learning environments
- Implement security protocols, monitor system logs, and perform regular backups to safeguard data integrity
- Automated financial reporting processes using QuickBooks and Excel, improving accuracy and efficiency
- Streamlined IT operations by implementing automation scripts, reducing manual workload by 30%
- Designed and deployed STEAM programs, enhancing technical literacy among students
Administrative Assistant
LCDC, Lawndale Christian Development Corporation
06.2021 - 11.2021
- Administered Microsoft 365 tools to manage user accounts, email configurations, and security policies, ensuring seamless communication and data protection across the organization
- Processed financial transactions exceeding $50,000 monthly, ensuring accuracy through collaboration with finance teams
- Established inventory control procedures, reducing supply costs by 15%
- Provided insights through advanced Excel reporting and analysis, aiding strategic decisions
- Enhanced operational efficiency by introducing structured scheduling and vendor management systems
Financial Representative
Northwestern Mutual
12.2021 - 04.2021
- Acquired new customers via referrals, advertising, cold-calling, networking, and/or lead follow-ups
- Organized sensitive financial data into precise portfolios for clients
- Gave consultation to clients, discussing strategies for financial planning
- Coordinated with team members daily on progress
- Utilizing CRM Tools, Excel, and Outlook for communication, organizing and measurement of progress.
Education
Bachelor of Science - Communication
Grand Valley State University
2021
Skills
- Microsoft 365 Suite & G Suite
- Productivity Tools
- Sales and Marketing Tools
- Budgeting & Cost Analysis
- Contract Negotiation
- Resource Staffing
- Business Modeling
- Strategic Planning
- Web & Media competent
- Data research
- Skills
- Clear and Concise Communication
- Task Management
- Leadership
- Project Scheduling
Timeline
IT Specialist
CCA Academy
02.2023 - Current
Financial Representative
Northwestern Mutual
12.2021 - 04.2021
Administrative Assistant
LCDC, Lawndale Christian Development Corporation
06.2021 - 11.2021
Bachelor of Science - Communication
Grand Valley State University
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