KAHLIA SHAUL
Customer Success Manager / Business Development
Azor
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate with strong organizational skills eager to secure Customer Success or Business Development position. Ready to help the team achieve company goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
SENIOR BUSINESS DEVELOPMENT MANAGER
ZipporMedia
Tel Aviv
01.2023 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Owner
S.S Plumbing and Leak Detection
Azur
03.2022 - Current
- Husband's company
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
HEAD OF PUBLISHER PARTNERSHIPS
Aniview
Tel Aviv
05.2021 - 03.2022
- Onboarding new Video Supply partners, Platform demonstration, Customer
- Lead generating, negotiation of terms and rates, Authorizing and finalizing contracts
- Negotiation of rates.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Applied effective time management techniques to meet tight deadlines.
Customer Success Manager
Adoplayer
Tel Aviv
05.2019 - 05.2020
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for the customer support team.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
SENIOR BUSINESS DEVELOPMENT MANAGER
cignal.io
Tel Aviv
06.2017 - 12.2018
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Kept meticulous client notes and updated account information in company databases.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Represented company and promoted products at conferences and industry events.
Sales Team Leader
MediaShakers
Tel Aviv
11.2013 - 01.2017
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Forecasted sales to management and collaborated to build effective sales team.
- Built strong team by recruiting and developing top sales talent.
- Trained, coached, and mentored new sales associates for maximum performance.
- Monitored sales team performance and provided constructive feedback.
Education
High School Diploma -
Mullumbimby High School
Mullumbimby, AUSTRALIA 01.2001 - 12.2006
Skills
HSC, Mullum high schoolCustomer Service orientatedAttention to Detail
CRM ZOHO, Pipedrive, Hubspot, Monday
Microsoft Office; Word, Office, ExcelReferrals will be provided upon requestAccomplishments
- NOV ‘13 – JAN ‘17
- TEAM LEADER SALES/BIZDEV, Mediashakers
- Lead generation, negotiation with clients, signing of IO/MSA
- Negotiation of payment terms and budgets
- Managed a team of Sales/BizDev managers to reach their goals, generate new partnerships, keep track of their CRM, oversee day to day tasks while keeping the team up to date with newest trends and technologies in order to improve the workflow and increase revenue
- Recruitment and training of new employees
- NOV ‘12 – NOV ‘13
- SALES/CUSTOMER SERVICE, Northern Debt Recovery
- Outbound calling to retrieve overdue payday loans
- Customer Service
- MAY ‘11 – NOV ‘12
- CHILDCARE ASSISTANT, ‘Merchav’ Kibbutz Dovrat
- Childcare assistant for after school and holiday care
- ALIYAH ~~~
- JUN ‘09 – JAN ‘11
- ADMINISTRATION/ CUSTOMER SERVICE, dna digtial
- Customer Service, Office Administration, Personal Assistant, Bookkeeping (MYOB), Sales
- DEC 2006
Timeline
SENIOR BUSINESS DEVELOPMENT MANAGER
ZipporMedia
01.2023 - Current
Owner
S.S Plumbing and Leak Detection
03.2022 - Current
HEAD OF PUBLISHER PARTNERSHIPS
Aniview
05.2021 - 03.2022
Customer Success Manager
Adoplayer
05.2019 - 05.2020
SENIOR BUSINESS DEVELOPMENT MANAGER
cignal.io
06.2017 - 12.2018
Sales Team Leader
MediaShakers
11.2013 - 01.2017
High School Diploma -
Mullumbimby High School
01.2001 - 12.2006