Kaeden Hamilton
Mahomet,IL
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on the first call.
Overview
2026
2026
years of professional experience
Work History
IT Specialist
Jeld-Wen
07.2025 - 12.2025
- Provided on-site support for manufacturing equipment computer systems.
- Installed and configured security camera and door access systems.
- Performed workstation maintenance, updates, and hardware repairs.
- Role ended due to facility downsizing.
Tier 2 Help Desk Analyst
Carle Foundation Hospital
08.2022 - 06.2025
- Resolved escalated technical issues for clinical and administrative staff.
- Supported EHR systems, networking, workstation failures, and account issues.
- Assisted with hardware deployments and system rollouts.
- Provided customer support and technical support to 30+ customers daily.
IT Specialist Assistant
Parkland College
01.2019 - 01.2022
- Supported campus labs, classrooms, and staff systems.
- Performed hardware repair, OS installs, and device setups.
- Provided front-line support for students and faculty.
Certified Trainer
Monicals
2017 - 2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Maintained organization of documents, materials, and equipment.
Education
Coursework Completed - Computer Science
Parkland College
Champaign, IL05.2019
Skills
- Proficient in Windows 10/11, Windows Server, and Linux environments
- Experience in batch and Python scripting
- Workstation and peripheral support
- Ticketing system management
- Application installations
- System design and deployment
- Technical reporting
- Application support
- Technical issue analysis
- Network administration
- Information security
- Enterprise resource planning
Timeline
IT Specialist
Jeld-Wen
07.2025 - 12.2025
Tier 2 Help Desk Analyst
Carle Foundation Hospital
08.2022 - 06.2025
IT Specialist Assistant
Parkland College
01.2019 - 01.2022
Certified Trainer
Monicals
2017 - 2019
Coursework Completed - Computer Science
Parkland College