Kaed Rich
Operations Coordinator
West Frankfort,IL
Summary
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Reliable and adaptable, ready to meet changing demands and deliver consistent results. Forward-thinking team leader skilled at operating multiple departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Work History
Operations Coordinator
FedEx Ground
Marion, IL
11.2021 - Current
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Observed each employee's individual strengths and worked on training them in areas that need improvement.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Created daily lineups to run a productive sort.
- Collaborated with my manager to evaluate needs and optimize operational plans.
- Monitored and updated my employees schedule daily through the blue yonder workforce application.
- Provided direction and guidance to others.
- Completed disciplinary reports on employees that violated company policy and came up with action plans to resolve them .
- Resolved issues as they occurred such as breaking jams, getting belts back up and running, driver issues, scanner problems, and helped any employees with problems they faced.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Streamlined operations by implementing efficient processes and procedures.
- Provided direction and guidance to internal teams in order to achieve targets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Processed Dangerous Goods according to IATA best practices and procedures.
Package Handler Trainer
FedEx Ground
West Frankfort, IL
11.2020 - 11.2021
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Maintained safety, and efficiency while training new hires during their five day period.
- Daily safety inspections in the work area I'm placed.
- Lead stretches, or read the daily safety message throughout the week.
- Provide quality loads, and support whoever may need help.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
Package Handler
FedEx Ground
West Frankfort, IL
08.2018 - 11.2020
- Followed safety regulations to maintain safe work environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Education
Associate of Arts - Criminal Justice
John A Logan College
Carterville, IL 08.2019 - Current
High School Diploma -
West Frankfort Community High School
West Frankfort, IL 08.2014 - 08.2018
Skills
- Multitasking abilities
- Adaptability
- Planning and Coordination
- Computer skills
- Quality assurance
- Employee Development
- Performance monitoring
- Attention to Detail
- Professionalism
- Decision-Making
Conflict mediation
Teamwork and collaboration
Certification
CPR Certified
Timeline
Operations Coordinator
FedEx Ground
11.2021 - Current
Package Handler Trainer
FedEx Ground
11.2020 - 11.2021
Associate of Arts - Criminal Justice
John A Logan College
08.2019 - Current
Package Handler
FedEx Ground
08.2018 - 11.2020
High School Diploma -
West Frankfort Community High School
08.2014 - 08.2018
CPR Certified
Dangerous Goods Specialist
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