Summary
Overview
Work History
Education
Skills
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Kae Banjac

Milan

Summary

Detail-orientented receptionist that supports staff and optimizes administrative tasks, from maintaining schedules and answering phone calls, greeting customers, managing inventory to navigating insurance coverage verification processes.

Overview

10
10
years of professional experience

Work History

Medical Records Clerk

Quad City Gastroenterology
11.2023 - 05.2024
  • Maintained patient records in compliance with HIPPA.
  • Processed medical records requests from outside providers.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.

Practitioner Assistant

Nutrition Works Holistic Health
09.2021 - 05.2022
  • Counseled patients on treatment plans designed by practitioner
  • Inventory management
  • Social media marketing
  • Appointment scheduling
  • Real-time charting

Pharmacy Technician

CVS Pharmacy
06.2017 - 05.2021
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Stocked, labeled and inventoried medication to keep accurate records.

Caregiver

Park Vista Senior Living
01.2016 - 06.2017
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe and well-organized patient environment.
  • Provided basic grooming and hygiene assistance to patients, including bathing and dressing.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.

Receptionist

All Brand Compressor Services
06.2014 - 12.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

High School Diploma -

Moline High School
01-2013

Medical Receptionist Certification -

Black Hawk College
Moline, IL

Skills

  • Payment processing
  • HIPAA compliance
  • Supporting pharmacy operations
  • Effective upselling strategies
  • Compassionate patient assistance
  • Effective verbal communication
  • Skilled in customer phone interactions
  • Effective organizational skills
  • Prioritization and scheduling
  • EMR recordkeeping

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Title:

Timeline

Medical Records Clerk

Quad City Gastroenterology
11.2023 - 05.2024

Practitioner Assistant

Nutrition Works Holistic Health
09.2021 - 05.2022

Pharmacy Technician

CVS Pharmacy
06.2017 - 05.2021

Caregiver

Park Vista Senior Living
01.2016 - 06.2017

Receptionist

All Brand Compressor Services
06.2014 - 12.2014

Medical Receptionist Certification -

Black Hawk College

High School Diploma -

Moline High School

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Kae Banjac