Kae Banjac
Milan
Summary
Detail-orientented receptionist that supports staff and optimizes administrative tasks, from maintaining schedules and answering phone calls, greeting customers, managing inventory to navigating insurance coverage verification processes.
Overview
10
10
years of professional experience
Work History
Medical Records Clerk
Quad City Gastroenterology
11.2023 - 05.2024
- Maintained patient records in compliance with HIPPA.
- Processed medical records requests from outside providers.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Practitioner Assistant
Nutrition Works Holistic Health
09.2021 - 05.2022
- Counseled patients on treatment plans designed by practitioner
- Inventory management
- Social media marketing
- Appointment scheduling
- Real-time charting
Pharmacy Technician
CVS Pharmacy
06.2017 - 05.2021
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated directly with doctors offices via telephone, fax, and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Stocked, labeled and inventoried medication to keep accurate records.
Caregiver
Park Vista Senior Living
01.2016 - 06.2017
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe and well-organized patient environment.
- Provided basic grooming and hygiene assistance to patients, including bathing and dressing.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Receptionist
All Brand Compressor Services
06.2014 - 12.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Moline High School
01-2013
Medical Receptionist Certification -
Black Hawk College
Moline, ILSkills
- Payment processing
- HIPAA compliance
- Supporting pharmacy operations
- Effective upselling strategies
- Compassionate patient assistance
- Effective verbal communication
- Skilled in customer phone interactions
- Effective organizational skills
- Prioritization and scheduling
- EMR recordkeeping
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Title:
Timeline
Medical Records Clerk
Quad City Gastroenterology
11.2023 - 05.2024
Practitioner Assistant
Nutrition Works Holistic Health
09.2021 - 05.2022
Pharmacy Technician
CVS Pharmacy
06.2017 - 05.2021
Caregiver
Park Vista Senior Living
01.2016 - 06.2017
Receptionist
All Brand Compressor Services
06.2014 - 12.2014
Medical Receptionist Certification -
Black Hawk College
High School Diploma -
Moline High School