Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kadie Ridgeway

Pinckneyville

Summary

Healthcare professional with strong background in patient care and clinical support. Known for reliability, adaptability, and effective collaboration in healthcare teams. Focused on delivering high-quality care and supporting team objectives with strong communication and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Healthcare Student Worker

SIH Medical Group
07.2024 - Current
  • Prevented the spread of infections by adhering strictly to infection control protocols and maintaining a clean environment for patients.
  • Maintained accurate and up-to-date patient records, facilitating effective communication among healthcare providers.
  • Reduced hospital readmission rates through diligent monitoring and follow-up of discharged patients.
  • Delivered high-quality care within diverse settings such as urgent care, clinics, and healthcare environments.

Phlebotomist

LabCorp
11.2022 - 07.2024
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.

Phlebotomy Supervisor

Grifols Biomat USA
02.2020 - 07.2022
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Performed tasks as member of line staff to reduce wait time.
  • Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
  • Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.

Customer Service Manager

Walmart
11.2016 - 02.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

Associate of Applied Science - Radiology

Rend Lake College
Ina, IL
05-2025

Skills

  • Patient care
  • Venipuncture
  • Adaptable problem-solving
  • Microsoft outlook, word, and Excel
  • HIPAA compliance
  • Basic life support
  • Team leadership
  • Specimen handling
  • Employee training and development
  • Inventory control management

Certification

  • CPR/AED Certification
  • National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).

Timeline

Healthcare Student Worker

SIH Medical Group
07.2024 - Current

Phlebotomist

LabCorp
11.2022 - 07.2024

Phlebotomy Supervisor

Grifols Biomat USA
02.2020 - 07.2022

Customer Service Manager

Walmart
11.2016 - 02.2020

Associate of Applied Science - Radiology

Rend Lake College

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Kadie Ridgeway