JYOTHI SUHASINI BOLLIPO
Buffalo Grove
Summary
Dynamic QA leader with extensive experience at Discover Financial Services, driving high-quality solutions through robust testing and automation. Expert in functional and API testing, I excel in mentoring teams and fostering collaboration. Proven track record in enhancing testing standards and achieving compliance, ensuring seamless product launches and user satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Principal Implementation Specialist
Discover Financial Services
05.2022 - Current
- Led end-to-end implementation of complex fraud and digital banking initiatives across multiple platforms.
- Owned implementation and release governance, ensuring compliance with SDLC, regulatory, and audit standards.
- Partnered with product, engineering, QA, fraud, risk, and operations to deliver high-quality, compliant solutions.
- Spearheaded QA transformation, establishing robust testing standards for fraud detection systems.
- Drove test automation and optimized coverage, collaborating with cross-functional teams on requirements and execution.
- Led the transition to continuous testing within Agile and DevOps frameworks, improving release readiness.
- Managed production readiness, go-live execution, and post-implementation stabilization.
- Acted as a subject matter expert, proactively identifying risks and driving continuous improvement.
- Environment: FICO DMP, Rules Engine, SAS, Air9, Snowflake, 1-Click Automation Tool, Python, Postman, SQL, Jira, AWS, CI/CD, Agile/DevOps.
QA SME/LEAD/ADVISOR
FISERV
07.2021 - 05.2022
- Manage and mentor QA resources who are part of 6 scrum teams.
- Worked on payment migration and production migration.
- Proficient in all phases and types of testing: Functional, non-functional, smoke, sanity, integration, usability, user acceptance and end-to-end, regression, and performance.
- Collaborate with development teams to understand API specifications.
- Create detailed API mapping and testing plans and ensure error-free software applications.
- Implement custom reporting solutions for Cucumber test results to provide stakeholders with detailed and actionable information.
- Verified payment initiation, processing, and settlement functionalities aligned with business requirements for various payment types, including International Wire Transfers (e.g., SWIFT MT103) and domestic ACH and RTP Payments (e.g., NACHA, Zelle).
- Collaborate with end users to define and execute UAT scenarios using Cucumber to validate that the software meets their requirements and expectations.
- Utilized various Fiserv applications to issue and monitor card transactions and issues statements.
- Perform Manual and automated testing (60% automation and 40% manual at the outset).
- Detail-oriented approach and the ability to multitask in a fast-paced environment.
- Document Cucumber scenarios, step definitions, and best practices for team members and provide training to ensure efficient and effective test automation.
- Conduct a thorough analysis of existing systems and processes to identify areas suitable for automation.
- Collaborate with stakeholders to understand business requirements and define automation objectives.
- Fiserv, Inc. is a leading global technology provider serving the financial services industry. It drives innovation in payments, processing services, risk and compliance, customer and channel management, and business insights and optimization.
- Environment: Selenium-Cucumber- Gradle IntelliJ Python Automation, Karate Framework (Rest API), Postman, SQL Developer, Jira Zephyr, Splunk, AWS, qTest.
IT QA Advisor
Peapod Digital Labs
10.2018 - 07.2021
- Manage and mentor QA resources who are part of 7 scrum teams.
- Test and validate product enhancements and new product launches for consumer-facing web and mobile applications.
- Keep records of quality reports, statistical reviews, and relevant documentation.
- Work closely with developers, designers, and other analysts to deliver product functionality in an iterative process.
- Work with the Product team by conducting a Defect Management call and prioritizing the defects.
- Perform functional, smoke, and regression test plans using manual and automation scripts.
- PDL makes the grocery experience better every day, no matter when, where, or how consumers choose to shop. Today’s consumer is changing the value equation and PDL is there for the grocery brands that support, augmenting customer-centric online and mobile technologies, driving digitization and personalization, and providing leading e-commerce.
- Environment: BDD FRAMEWORK, Selenium-Cucumber- Gradle IntelliJ Java Automation, qTest, Jenkins, GitHub, AccelQ Automation, DB Visualizer, JMeter, API Testing tools (Postman & Swagger), SOAP UI, Splunk, Jira, Zephyr, Agile.
QA Manager
Gate Group
10.2014 - 10.2018
- Manage and mentor QA resources who are part of 7 scrum teams.
- Test and validate product enhancements and new product launches for consumer-facing web and mobile applications.
- Keep records of quality reports, statistical reviews, and relevant documentation.
- Work closely with developers, designers, and other analysts to deliver product functionality in an iterative process.
- Work with the Product team by conducting a Defect Management call and prioritizing the defects.
- Perform functional, smoke, and regression test plans using manual and automation scripts.
- EGate Solutions, a gate group company, is a leading provider of technology and software solutions for the airline industry. Gate Group is the leading independent global provider of products, services, and solutions related to a passenger’s onboard experience. We specialize in catering and hospitality, provisioning and logistics, and onboard products and services to companies that serve people on the move.
- Environment: TDD FRAMEWORK- Selenium Web driver- TestNG- Maven Eclipse Java automation, Soap UI, MS Office Suite (Word, Excel, PowerPoint, Outlook), Windows 7/8/10, SQL Server 2012, JIRA, Zephyr, Browser stack, Postman, Alfresco, MS-Windows Mobiler, iTunes, IFUN Box, SOTI MDM, Google Docs, PIDION-M1/M2, Panasonic X series, Planning Poker.
Senior QA Analyst
SIRVA INC
Chicago
10.2011 - 09.2014
- PROJECTS: QPD (Web based and IOS APP) and ANS.
- A leading worldwide provider of relocation and moving solutions, SIRVA Worldwide, Inc. provides more than 230,000 relocations per year to corporations, government employees, and individual consumers through its family of companies. SIRVA is the leading provider of end-to-end mobility services globally, offering over 50 mobility solutions in 170 countries through SIRVA’s family of companies including Allied, Allied International, Allied Pickford’s, DJK Residential, Global, North American, North American International, SIRVA Mortgage, SIRVA Relocation, SIRVA Move Management, SIRVA Global Relocation, and SIRVA Settlement.
- Environment: Visual Studio 2012 and Microsoft Test Manager 2012 (TFS), ORTEC, Win2003, Vista, Windows 7, IE8, IE9, IE10, Safari, Chrome, VB.net & C#, SQL server, Android, and iPad.
QA Manager
IBM Singapore Pte Ltd
Singapore
09.2006 - 04.2010
- PROJECTS & CLIENTS: First National Bank, DBS Bank of Singapore, UOB Personal Banking, Healthcare- Tan Tock Seng Hospital.
- IBM has actively contributed to the areas of education, research, eCommerce, and the transfer of technology to aid in upgrading the IT skills and resources of Singapore. The company's contribution totals over $10 million in equipment and more than 20 years of staff time.
- Environment: HP Quality Center, HP Quick Test Professional, SQL, UNIX, Java, J2EE (JSP, Servlets, EJB, JDBC, JNDI, JMS, Java Mail), JavaScript, SQL Server, Crystal Reports and Windows 2007.
Software Test Engineer
DBS Bank
Singapore
05.2004 - 07.2005
- The project was to develop an Online Banking Application where customers can access their savings account, checking account, and credit card account through Online Banking as its Internet-based application. The customer has the option to transfer funds between different accounts, check his transaction details, schedule payments, pay bills, and send online requests to banks.
- PROJECT: ONLINE BANKING.
- Environment: Test director 7.6i, Oracle, SQL, and Visual Basic.
Education
Doctorate (PhD) - Information Technology
University of the Cumberlands
Williamsburg, Kentucky, USA01.2026
Master of Technology (M. TECH) - Computer Science
Jawaharlal Nehru Technological University
Hyderabad, Telangana, INDIA05.2004
Bachelor of Technology (B. TECH) - Computer Science and Engineering
Kakatiya Institute of Technology & Sciences
Warangal, Telangana, INDIA04.2002
Skills
- Functional testing
- Smoke Testing
- End-to-End testing
- Regression testing
- GUI testing
- Back-end testing
- Mobile Testing
- Browser Compatibility testing
- DW Testing
- Usability testing
- Integration Testing
- API Testing
- Automation
- User Acceptance Testing (UAT)
Certification
- PMI-PMP Certified Professional, 07/21 - 07/27
- Certified Scrum Master, 12/18
- ISTQB Certified
- CSQE Certified Software Quality Engineer
References
Will be provided upon request.
Timeline
Principal Implementation Specialist
Discover Financial Services
05.2022 - Current
QA SME/LEAD/ADVISOR
FISERV
07.2021 - 05.2022
IT QA Advisor
Peapod Digital Labs
10.2018 - 07.2021
QA Manager
Gate Group
10.2014 - 10.2018
Senior QA Analyst
SIRVA INC
10.2011 - 09.2014
QA Manager
IBM Singapore Pte Ltd
09.2006 - 04.2010
Software Test Engineer
DBS Bank
05.2004 - 07.2005
Doctorate (PhD) - Information Technology
University of the Cumberlands
Master of Technology (M. TECH) - Computer Science
Jawaharlal Nehru Technological University
Bachelor of Technology (B. TECH) - Computer Science and Engineering
Kakatiya Institute of Technology & Sciences