Summary
Overview
Work History
Education
Skills
References
Affiliations
Certification
References
Timeline
Generic

Justine Lucas

Chicago

Summary

Dynamic leader with proven expertise in bar operations and vendor negotiation, honed across roles from Bartender to Manager at notable venues including the Metro. Excelled in enhancing promotional impact and streamlining inventory management, significantly improving service delivery to over 1,200 patrons. Skilled in team leadership and customer service, consistently elevating guest experiences and operational efficiency.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Bartender

Metro
Chicago
06.2017 - Current
  • Managed daily bar opening and closing operations.
  • Delivered efficient service to over 1,200 individuals within a fast-paced environment.
  • Completed certification in NARCAN training.

Bar Manager

Hotel Julian
Chicago
06.2018 - 03.2020
  • Developed an innovative cocktail menu.
  • Delivered efficient and courteous attention to all patrons.
  • Managed daily bar opening and closing operations.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Prepared detailed reports on daily sales figures to track trends in customer preferences.

Bartender

Mercury Lounge
Manhattan
01.2011 - 06.2017
  • Managed bar operations from opening to closing.
  • Managed quick service delivery to 800 patrons.

Bartender

Bowery Ballroom
Manhattan
01.2011 - 06.2017
  • Oversaw daily bar operations by managing opening and closing processes.
  • Served beverages to 1,150 patrons with exceptional speed.

Bar Manager

Trash Bar
Brooklyn
04.2010 - 03.2016
  • Oversaw weekly inventory management and placed product orders.
  • Managed daily opening and closing operations of the bar.
  • Arranged nightly musical performances.
  • Managed and coordinated strategies to enhance promotional impact.
  • Negotiated purchase agreements with vendors to obtain best pricing on supplies.
  • Developed and implemented bartender training programs, policies and procedures.
  • Maintained detailed inventory of bar supplies and stocked work areas.

Manager

Passout Records
Brooklyn
01.2006 - 06.2011
  • Scheduled rehearsals.
  • Scheduled consistent gigs on a weekly basis.
  • Promoted small business
  • Oversaw daily operational activities.

Bartender

Gretel
Chicago
04.2021 - Current
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.

Education

Bachelors of Science - Forensic Psychology

John Jay College of Criminal Justice
Manhattan, NY
01.2014

Bachelor of Science - Adolescent Psychology

Hawaii Pacific University
Honolulu, HI

Massage Therapy -

SOMA Institute
Chicago, IL
11-2019

Skills

  • Inventory management
  • Menu development
  • Sales analysis
  • Health and safety
  • Bar operations
  • Vendor negotiation
  • Very quick with orders and execution
  • Multitasker
  • Time management
  • Customer service
  • Event coordination
  • Team leadership

References

  • Monica Alba, Manager of Irving Plaza, Gramercy Theater, 327-424-6616
  • Michael Winsch, Owner of Bowery Ballroom and Mercury Lounge, 917-224-6009
  • Jesse Malin, Owner of Berlin and Bowery Electric, 917-648-6264
  • Graham Hickey, Do Stuff Media, 773-230-5758
  • Kelly Wey, Manager at Metro, 312-218-7425
  • Ryan McDonough, Owner of Crown Liquors, High Dive, Rocking Horse, 773-315-6398

Affiliations

  • Volunteering with children and animals
  • Healing people with massage therapy

Certification

  • Licensed Massage Therapist
  • Licensed Real Estate Agent
  • Certified in Narcan Training
  • Certified in Fire Safety
  • Basset Certified

References

References available upon request.

Timeline

Bartender

Gretel
04.2021 - Current

Bar Manager

Hotel Julian
06.2018 - 03.2020

Bartender

Metro
06.2017 - Current

Bartender

Mercury Lounge
01.2011 - 06.2017

Bartender

Bowery Ballroom
01.2011 - 06.2017

Bar Manager

Trash Bar
04.2010 - 03.2016

Manager

Passout Records
01.2006 - 06.2011

Bachelors of Science - Forensic Psychology

John Jay College of Criminal Justice

Bachelor of Science - Adolescent Psychology

Hawaii Pacific University

Massage Therapy -

SOMA Institute

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Justine Lucas