Justine Duchnowski
O'Fallon
Summary
Dynamic bartender with a proven track record at 1st Street Lounge, and previous establishments. Adept at crafting high-quality cocktails and enhancing customer satisfaction. Recognized for training new staff and fostering teamwork, while efficiently managing inventory and upselling menu items to boost revenue. Dependable and adaptable, committed to delivering exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
1st Street Lounge
O'Fallon, IL
02.2022 - Current
- Mix and serve beverages according to recipes and customer preferences.
- Maintain cleanliness and organization of bar area to ensure efficient service.
- Engage with customers to provide exceptional service and foster a welcoming environment
- Train new bartenders on operational procedures and drink preparation techniques
- Monitor customer satisfaction, addressing concerns to enhance overall experience
- Serve high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Boardinghouse Bistro
O'Fallon, IL
08.2021 - 05.2023
- Mixed and served beverages according to recipes and customer preferences
- Maintained cleanliness and organization of bar area to ensure efficient service
- Engaged with customers to provide exceptional service and foster a welcoming environment
- Collaborated with kitchen staff to coordinate food and drink orders effectively
Bartender
1818 Chophouse
Edwardsville, IL
05.2018 - 08.2021
- Trained new bartenders on operational procedures and drink preparation techniques
- Monitored customer satisfaction, addressing concerns to enhance overall experience
- Developed creative cocktail specials to attract new patrons and increase sales
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Education
Ward Clerk/ Unit Secretary -
SWIC
Belleville, ILHigh School Diploma -
O’Fallon Township Highschool
O'Fallon, IL08.2008
Skills
Quick learner
Adapts well to different environments
Works well with customers and co-workers
Dependable
Works efficiently in timely manner
Certification
Illinois Basset Certified
Servsafe Manager Certified
Timeline
Bartender
1st Street Lounge
02.2022 - Current
Bartender
Boardinghouse Bistro
08.2021 - 05.2023
Bartender
1818 Chophouse
05.2018 - 08.2021
Ward Clerk/ Unit Secretary -
SWIC
High School Diploma -
O’Fallon Township Highschool