Justina Robinson
Chicago
Summary
Detail-oriented event coordinator with expertise in managing corporate meetings and large conventions. Strong organizational skills enable effective multitasking and project management, ensuring positive participant experiences. Proven success in vendor negotiation and relationship management, driving cost-effective solutions and enhancing attendee satisfaction.
Overview
10
10
years of professional experience
Work History
On-Site Event Manager/Catering Coordinator
Jewell Events Catering
Chicago
10.2016 - Current
- Directed and managed team of 20 staff, coordinating setup with vendors, catering staff, and venue staff to ensure efficient event operations.
- Coordinated event logistics for food, equipment, linens, and beverages, collaborating with client planner for seamless execution and high professionalism.
- Provided exceptional guest experiences through attentive service, anticipating client and guest needs while maintaining a professional presence throughout events.
- Executed post-event cleanup, restoring facilities to pristine condition for future use.
Special Events Catering Manager and Operation Assistant
Jewell Events Catering
Chicago
09.2024 - 03.2026
- Coordinated operations with sales team and president of Jewell Events Catering, consulted with clients to finalize menus and source rentals and linens, improving client satisfaction and ensuring successful event execution.
- Design and revise detail floor plans to optimize event layouts and guest flow, ensuring seamless coordination between all event elements.
- Managed administrative tasks, coordinating client meetings and procuring Certificates of Insurance while communicating with vendors to facilitate smooth event management.
- Prepared staff paperwork for team execution at events, streamlining workflow and enhancing organization for efficient event delivery.
Venue Sales Representative and Manager for Newberry Library
Jewell Events Catering
Chicago
11.2024 - 11.2025
- Communicated with clients on event inquiries and facilitated comprehensive event planning, resulting in increased client satisfaction.
- Collaborated with catering sales team to coordinate food and beverage services for events, ensuring seamless execution.
- Coordinated facility setup and IT requirements, collaborating with teams to ensure seamless event operations.
- Design detailed floor plans and submit to Facility Management for approval and implementation.
- Prepared, processed, and distributed client contracts to ensure timely execution and proper documentation.
- Maintain accurate room reservations and scheduling using EMS calendar system.
- Provided monthly event reports and analytics to Director, supporting informed operational decisions.
Event Coordinator & Concierge
Loyola University Chicago
Chicago
03.2023 - 08.2024
- Acted as on-site facility contact, overseeing setup, execution, and breakdown of events to ensure seamless operations.
- Managed daily operations with multiple departments, ensuring effective communication regarding events and guest housing information.
- Organize meetings, workshops, and other special events through the university schedule.
- Enhanced customer satisfaction as customer relations specialist, serving as primary contact for clients and providing quality concierge services at Baumhart Hotel/25th floor.
- Assist with hiring, training, and working with the student staff.
Manager and Cake lead artist
Urban Icing
Chicago
10.2016 - 08.2022
- Oversaw cake order fulfillment, ensuring accuracy in pricing, clarity in product descriptions, and efficiency in kitchen operations and delivery coordination.
- Prepare baked goods, including cakes, cookies, and pastries with specialized expertise in 3D cake design and custom creations.
- Supervised and scheduled staff to optimize workflow and uphold quality standards.
- Managed daily communication via email and phone, responding promptly to inquiries and providing exceptional customer service.
- Managed inventory control processes and stock replenishment schedules.
- Coordinated logistics for product deliveries, enhancing warehouse efficiency.
Education
Bachelors - Technical Management Concentration Accounting
DeVry University
Chicago, IL11-2027
Associate of Applied Science - Patisserie and Baking
Le Cordon Bleu College Culinary Arts of Chicago
Chicago, IL11-2011
Skills
- Event management
- Logistic Coordination
- Event staff management
- Budget management
- Food Portion Control
- Food service
- Time Management
- Catering Logistics
- Event planning
- Staff supervision
- Communication
- Culinary Management
References
- Alisha Gutierrez, (773)936-3012, agutierrez@georgejewell.com
- Jelaine Rizzo, (773)807-0420, jelaine.r@gmail.com
- Starshawn Johnson, (312)887-9680, strshwnjohnson@yahoo.com
Timeline
Venue Sales Representative and Manager for Newberry Library
Jewell Events Catering
11.2024 - 11.2025
Special Events Catering Manager and Operation Assistant
Jewell Events Catering
09.2024 - 03.2026
Event Coordinator & Concierge
Loyola University Chicago
03.2023 - 08.2024
On-Site Event Manager/Catering Coordinator
Jewell Events Catering
10.2016 - Current
Manager and Cake lead artist
Urban Icing
10.2016 - 08.2022
Bachelors - Technical Management Concentration Accounting
DeVry University
Associate of Applied Science - Patisserie and Baking
Le Cordon Bleu College Culinary Arts of Chicago