Justin Roesch
Jacksonville
Summary
Dynamic General Manager with a proven track record in operations management, Sales, team building, and customer relations. Successfully enhanced guest experiences and drove significant revenue growth through strategic initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager/Operations Manager, Customer Experience
Ehrhardt Hospitality
Springfield, IL
03.2019 - Current
- Hotels worked- SpringHill Suites, Candlewood Suites, Residence Inn, Fairfield Inn & Suites
- Developed and implemented operational strategies to enhance guest experience and satisfaction.
- Streamlined staff scheduling processes to optimize workforce efficiency and reduce labor costs.
- Oversaw budget management and financial reporting, ensuring adherence to organizational goals.
- Led training programs for new hires, fostering a culture of continuous improvement among team members.
Director of Sales
Ehrhardt Hospitality
Springfield, IL
10.2021 - 12.2024
- Hotels Worked- Candlewood Suites; Comfort Suites
- Developed and executed strategic sales plans to drive revenue growth in competitive hospitality market.
- Cultivated relationships with key clients, enhancing customer satisfaction and retention rates.
- Analyzed market trends and competitor activities to identify new business opportunities.
- Led cross-functional teams to implement innovative sales strategies and improve overall performance.
Education
BBA - Business Administration
MacMurray College
Jacksonville, IL12-2018
BBA - Sport Management
MacMurray College
Jacksonville, IL12-2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Customer relations
Accomplishments
- Achieved Record Revenue from 2021-2023 for our Candlewood Suites Property as dual General Manager and Director of sales by completing developing key relationships with multiple businesses during the pandemic
- Lowered the turnover at our Candlewood property from 27% turnover to %4 turnover in a high turnover market
- Completed the opening of the SpringHill Suites in 2019 (Opening Hotel of the year) and the Fairfield Inn & Suites in 2026.
- Completed PIP/ renovations at our Candlewood Suites, Comfort Suites, and Residence Inn properties.
- Finished 3rd in Hotelier of the Year in Illinois in 2023.
Certification
- Bassett License
- Food Handlers Manager License
- Certified in Excel
- Manager certification through Marriott
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Marathon/ Half Marathon's
- Adventure Travel
- Hiking
- Running
- Reading
Timeline
Director of Sales
Ehrhardt Hospitality
10.2021 - 12.2024
General Manager/Operations Manager, Customer Experience
Ehrhardt Hospitality
03.2019 - Current
BBA - Business Administration
MacMurray College
BBA - Sport Management
MacMurray College