Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Justin C Pencola

Cary

Summary

Dedicated individual, who strives to succeed in any given environment and task at hand. Quick learner, work efficiently on my own and in a team atmosphere. Passion for leading a successful team.

Overview

4
4
years of professional experience

Work History

General Manager

Thorntons LLC
09.2023 - Current
  • Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation.
  • Create a place of welcoming and belonging for our Guests and Team Members.
  • Oversees the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance.
  • Grow top line P&L performance and control key financial lines; understand reports and how the information can impact and/or increase sales; develop plans to correct budget misses, measure and track plan effectiveness, and ultimately achieve budget in a timely manner, complete required reports either in writing or via computer entry.
  • Track and manage inventory through count execution and submitting accurate orders to remain in stock.
  • Delegate tasks to subordinate Team Members and follow up to ensure proper completion.
  • Engage and lead company initiatives.
  • Oversee food production to ensure food safety requirements are consistently met and that par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste.
  • Develop well trained Team Members by following Thorntons’ training processes as prescribed while demonstrating and teaching our core values.
  • Support and guide team members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons’ Progressive Discipline Process.
  • Recruit, interview, hire and schedule all Team Members to ensure adequate coverage for all shifts while complying with meal and rest break requirements.
  • Train and empower Team Members to de-escalate guest service issues.
  • Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy.
  • Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records.
  • Promote sales and profits working within the local community to partner and support events that extend the brand.
  • Regular and predictable in-person attendance.
  • Perform additional duties as assigned.

Store Manager

Thorntons LLC
05.2021 - 09.2023
  • Embraced core values as my own, along with brand standards and in so, have been able to lead with each value and standard with our teams. Establishing a strong positive work environment, ensuring a great guest experience!
  • Owned many different aspects of our store business health, such as inventory & cash control. Ensuring accurate truck ordering and vendor orders, receiving each order accurately.
  • With past experiences, I've ensured a restaurant clean mentality, not just for our guests, but to also ensure our team members felt comfortable and safe being at work.
  • Established a strong team culture to have a strong positive work environment for everyone. With training schedules as tools to ensure our team is always improving on our skills and knowledge.
  • Embraced a system software change, from Storetrek to PDI. Learning the ins and outs and using all resources available to learn more. Held myself to expectations set forth to ensure control of the controllables, ie, daily & weekly counts on a multitude of categories.
  • Began mastering store reports to understand where the opportunities within the store are available. With this knowledge I am able to make changes to approaches on how we tackle the opportunity. Also controlling our labor picture to ensure we are staffed, stable, & in stock!
  • Performing daily manager duties alongside managing and delegating to the team members.

Education

High School Diploma - Liberal Arts

Wayne Central High School
Ontario, NY
01.2009

Skills

  • Demonstrates a commitment to leading by example considering no tasks as below one’s position
  • Uses analytical skills to identify and solve a variety of business-related problems
  • Uses basic arithmetical skills to add, subtract and divide as necessary to complete financial reports, cash, inventory, etc
  • Prioritizes and distributes work to deliver objectives on time and to the highest standard
  • Demonstrates a positive and approachable presence, even during stressful situations
  • Recognizes positive performance, celebrates team achievements, addresses poor performance
  • Takes action to remove obstacles and address problems before they impact performance and results
  • Provides feedback effectively and with empathy
  • Actively solicits internal and external guest feedback to improve business relationships
  • Fosters team camaraderie, collaboration, and cohesion
  • Uses "active listening" to understand viewpoints of others
  • Adjusts one's position/view to try and resolve conflict
  • Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team

Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Marketing - Implemented marketing strategies which resulted in 20% growth of customer base.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20+ staff members. As i assisted my Line Manager with other store locations and staffing.

Timeline

General Manager

Thorntons LLC
09.2023 - Current

Store Manager

Thorntons LLC
05.2021 - 09.2023

High School Diploma - Liberal Arts

Wayne Central High School

Similar Profiles

CREATE PROFILE
Justin C Pencola