Justin Lewis
Edwardsville
Summary
Dynamic Front Desk Receptionist at Rushville Fitness and Community Center, recognized for exceptional customer service and attention to detail. Successfully enhanced visitor satisfaction through effective problem-solving and team collaboration. Proficient in cash handling and maintaining accurate records, contributing to a seamless check-in experience for all guests.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Rushville Fitness and Community Center
01.2021 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes for all visitors.
- Coordinated facility tours for new members, providing information on amenities and services available.
- Assisted with administrative tasks, including data entry and maintaining accurate visitor records.
- Handled customer inquiries and resolved issues, ensuring high-quality service and satisfaction.
- Monitored and maintained cleanliness of reception area, enhancing the overall visitor experience.
- Trained new front desk staff on operational procedures and customer service protocols.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Provided information about membership plans and services, assisting potential clients in decision-making.
Education
High School Diploma -
Rushville Industry High School
Rushville, IL05-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Verbal and written communication
Timeline
Front Desk Receptionist
Rushville Fitness and Community Center
01.2021 - Current
High School Diploma -
Rushville Industry High School