Justin Chu

• Utilize advanced de-escalation techniques to resolve conflicts and prevent situations from escalating into violence.

• Maintain control during high-stress incidents through effective communication, sound judgment, and decisive action.
• Conduct proactive threat assessments and security patrols to identify and address potential safety concerns.
• Prepare detailed incident reports documenting investigations, security breaches, and emergency responses.
• Coordinate with school administration, law enforcement, and emergency personnel when necessary.
• Monitor and secure facilities through patrol operations, access control procedures, and visitor verification.
• Assist in crowd management during school events, athletic competitions, and large gatherings.

• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Wrote detailed reports of all security breaches and investigations.
• Investigated suspicious activities and persons to maintain security premises
• Demonstrated the ability to safely intervene in physical altercations and crisis situations while prioritizing the safety of all parties involved.
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• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Built rapport with patients and families, providing emotional support during difficult times.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
• Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enforced company policies and regulations with employees.