Justen Pippens
Chicago
Summary
Results-oriented individual with a strong background in hospitality operations and team leadership. Expertise in analyzing engagement data and collaborating with cross-functional teams to streamline processes and enhance customer satisfaction across various service environments.
Overview
6
6
years of professional experience
Work History
Supervisor & Bartender
Jolly's Pizza
Cleveland
08.2023 - 05.2026
- Supervised team in fast-paced environment, upholding service standards and enhancing operational efficiency.
- Managed daily operations, coordinating scheduling, staff assignments, financial reconciliation, and workflow oversight to ensure smooth service delivery.
- Resolved operational challenges promptly, ensuring strong customer experience was consistently maintained.
Guest Experience Rotation Intern
Cedar Point
Sandusky
05.2025 - 08.2025
- Supported operations across guest services and park operations in high-volume hospitality setting serving thousands daily.
- Collaborated with cross-functional teams to streamline communication workflows, enhancing service delivery.
- Participated in process improvement discussions to identify opportunities for increasing operational efficiency and enriching guest experiences.
- Analyzed operational performance and engagement data to enhance reporting and service improvement initiatives.
- Documented operational insights to support leadership decision-making and improve internal reporting processes.
Aspire Program Instructor - English & Creative Writing
Hathaway Brown School
Cleveland
06.2024 - 08.2024
- Evaluated student performance data to adjust instructional strategies and elevate learning outcomes.
- Designed curriculum and instructional programming to engage diverse learning styles and enhance academic achievement.
- Enhanced facilitation, presentation, and stakeholder communication skills through collaboration with program staff.
Safe Ride Dispatch Operator
Case Western Reserve University
Cleveland
08.2023 - 01.2024
- Coordinated dispatch operations for transportation services across campus.
- Coordinated transportation requests and managed service documentation, ensuring timely and reliable campus transportation operations.
- Monitored communication systems for incoming requests and updates.
- Managed schedules for vehicle assignments and driver availability.
- Maintained accurate records and communicated with internal teams, facilitating seamless service delivery.
Cook
Freddy's Frozen Custard & Steakburgers
Homewood
06.2021 - 05.2022
- Coordinated with team members for timely food preparation and service delivery.
- Ensured cleanliness and organization of kitchen workstations to support efficient operations.
- Processed cash transactions and handled payments accurately to maintain financial integrity.
Business & Diversity Strategy Intern
Black Millennial Renaissance
Homewood
06.2020 - 08.2021
- Researched diversity initiatives and community development programs to identify opportunities for impact.
- Compiled qualitative and quantitative data to inform leadership decision-making and evaluate program success.
- Contributed to organizational strategy, governance planning, and program evaluation initiatives to enhance overall effectiveness.
- Maintained digital records and internal documentation to ensure operational accuracy and transparency.
Education
Bachelor of Arts - Business Management
Case Western Reserve University
Cleveland, OH12-2026
Bachelor of Arts - Sociology
Case Western Reserve University
Cleveland, OH12-2026
Skills
- Event Management
- Cash Handling
- Customer Engagement
- Sales Analysis
- Process Improvement
- Documentation and reporting
- Staff Scheduling management
- Microsoft Excel
- Power BI
- Reporting tools
- Microsoft Office Suite
- Google Workspace
- Workday
- Staff Scheduling management
- Team Leadership
- Stakeholder Communication
- Conflict Resolution
- Customer Feedback
- Customer Feedback
Websites
Professional Interests
- Human Capital Strategy
- People Analytics
- Business Operations & Organizational Strategy
- Law & Organizational Governance
- Consulting & Organizational Leadership
Leadership Experience
The Brotherhood - Case Western Reserve University, President, 08/22, 05/26, Lead a 15-member executive leadership team, overseeing governance, organizational strategy, and program execution., Coordinate leadership development, mentorship, and community initiatives impacting students across campus., Manage organizational planning, meeting facilitation, and operational accountability systems., Collaborate with university departments and student leaders to advance campus programming and partnerships.
Accomplishments
- Princeton Prize in Race Relation
- Molina Cares Scholar
Timeline
Guest Experience Rotation Intern
Cedar Point
05.2025 - 08.2025
Aspire Program Instructor - English & Creative Writing
Hathaway Brown School
06.2024 - 08.2024
Supervisor & Bartender
Jolly's Pizza
08.2023 - 05.2026
Safe Ride Dispatch Operator
Case Western Reserve University
08.2023 - 01.2024
Cook
Freddy's Frozen Custard & Steakburgers
06.2021 - 05.2022
Business & Diversity Strategy Intern
Black Millennial Renaissance
06.2020 - 08.2021
Bachelor of Arts - Business Management
Case Western Reserve University
Bachelor of Arts - Sociology
Case Western Reserve University