June Power
Champaign
Summary
With over 9 years of customer service expertise, including a significant tenure at State Farm, I excel in client retention and conflict resolution. At Nicole Wellman & Sierra Hill State Farm, I spearheaded initiatives that significantly enhanced client satisfaction. Proficient in ECRM and licensed in auto, fire, life, and health my approach combines technical skill with a friendly, professional demeanor to drive results.
Overview
11
11
years of professional experience
Work History
Account Manager
Nicole Wellman State Farm
2024.03 - 2024.07
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Account Manager Office Manager
Sierra Hill - State Farm Insurance Agent
2020.12 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Trained new agents on best practices and industry regulations, contributing to their professional growth and development.
Account Manager/Sales
Bill Leppo - State Farm Insurance Agent
2017.10 - Current
- Used sales strategies to multi line products to customers based on relationships I built with them.
- Made at least 30 cold calls per day while also serving my current clients needs.
- Often sold 20-30 auto/fire policies per month.
- Assisted clients with billing, claims, and account reviews.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Developed unique sales method using company training and past experience tailored to my style.
- Collaborated in creating strategies that drove sales and revenue.
- Excelled in conflict resolution and helping customers meet their needs.
- Worked with clients on reviews and built relationships with the customer base.
- Advised and counseled clients financially.
- Trained team members in sales and service related tasks as well as coaching in client interactions.
- Answered service calls and assisted customers with changes to policies and payments efficiently.
- Copied, logged and scanned supporting documentation.
Pawnbroker
Pawn Express Of Newnan
2015.01 - 2017.10
- Designed my own way of dealing with customer relations with training in sales and customer service.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Trained 5 new employees.
- Was entrusted with access to the safe, and counted and balanced cash drawers at the end of every day.
- Politely assisted customers in person and via telephone.
- Created new processes and systems for increasing customer service satisfaction.
- Earned “Top Seller” for two consecutive quarters in 2016 and 2017.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Recommended and helped customers select merchandise based on their needs.
Host
San Marco's Mexican Restaurant
2014.01 - 2015.01
- Accepted payment from customers and made changes as necessary.
- Answered telephone calls and responded to inquiries.
- Apportioned and served food to facility residents, employees, or patrons.
- Assigned patrons to tables suitable for their needs and according to rotation.
- Assisted co-workers.
- Assisted diners with seating as needed
- Assisted in maintaining preparation and service areas in sanitary condition
- Cleaned and sterilized equipment and facilities
Education
High School Diploma -
Newnan High School
Newnan, GA05.2015
Skills
- 9+ years customer service experience and 7 years State Farm experience
- Proficient in ECRM, NECHO, and Policy Center
- Excellent conflict resolution skills
- Auto/Fire/Life/Health insurance licensed for 7 years
- Client needs analysis/IFR appointments
- Client Retention
- Friendly and professional demeanor
- Well versed in coverages and risk assessment
References
Reference 1
Sierra Hill (former employer)
812-249-6560
Reference 2
Bill Leppo (former employer)
770-251-4031
Reference 3
Dorian Pike (previous employer)
678-673-6565
Timeline
Account Manager
Nicole Wellman State Farm
2024.03 - 2024.07
Account Manager Office Manager
Sierra Hill - State Farm Insurance Agent
2020.12 - Current
Account Manager/Sales
Bill Leppo - State Farm Insurance Agent
2017.10 - Current
Pawnbroker
Pawn Express Of Newnan
2015.01 - 2017.10
Host
San Marco's Mexican Restaurant
2014.01 - 2015.01
High School Diploma -
Newnan High School
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