Julyssa Trinidad
Chicago
Summary
Dynamic and dedicated professional with extensive experience in customer service at El Famous Burrito. Proven ability to enhance customer satisfaction through effective communication and cash handling skills. Recognized for training new staff and implementing strategies that increased sales of promotional items, demonstrating strong work ethic and integrity in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Cashier/waitress
El Famous Burrito
Chicago, IL
02.2022 - Current
- Processed customer transactions efficiently using POS system.
- Ensured accuracy in cash handling and register reconciliation.
- Provided exceptional customer service to enhance dining experience.
- Trained new staff on operational procedures and customer engagement techniques.
- Increased sales of promotional items by informing customers about current offers.
- Improved efficiency, organized checkout area for optimal workflow.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Managed inventory levels, restocking supplies to maintain optimal performance.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Handled customer’s while were receiving calls and doordash orders
Cashier/sandwich Maker
Subway
Chicago, IL
05.2025 - 10.2025
- Processed customer transactions accurately using POS system.
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Assisted in training new staff on cash handling procedures and store policies.
- Managed inventory levels by restocking supplies and monitoring stock expiration dates.
- Implemented strategies to promote daily specials, increasing customer engagement.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Radiography
Malcolm X Community College
Chicago, ILSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Order taking
- Cash register systems
- Order verification
Timeline
Cashier/sandwich Maker
Subway
05.2025 - 10.2025
Cashier/waitress
El Famous Burrito
02.2022 - Current
Associate of Science - Radiography
Malcolm X Community College