Julliana Santoy
Normal
Summary
I am a compassionate and organized Social Work student finishing my junior year at Illinois State University. My goal of becoming a social worker is my top priority, and I am seeking a field placement to gain more hands-on experience and further my professional skills. I am excited to apply my education, background, values and ethics, to support individuals, families and the community.
Overview
7
7
years of professional experience
Work History
Peer Jury
City of Ottawa
Ottawa, IL
01.2019 - 01.2023
- Participated as a juror in a Peer Jury program through the City of Ottawa to hear cases from students who chose to have their case heard in front of a peer jury instead of court.
- Collaborated with fellow peer jurors to hear the circumstances of each case and determine a reasonable punishment.
- Maintained confidentiality and ethical standards to protect privacy and contribute to the success of the program.
Veterinary Receptionist
Town & Country Animal Hospital
Normal, IL
06.2025 - Current
- Coordinated appointment scheduling and managed client communications to improve workflow efficiency.
- Delivered exceptional customer service by addressing client inquiries and concerns with efficiency.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
Volunteer
Midwest Food Bank
Bloomington, IL
09.2025 - 2025
- Assisted in packaging food to be distributed
- Collaborated with fellow volunteers and staff to ensure smooth performance
- Supported community members to relieve food hunger
Volunteer
Childrens Discovery Museum
Normal, IL
10.2025 - 11.2025
- Worked in team environment to maintain high levels of productivity.
- Developed and maintained a supportive atmosphere for families by actively engaging with community members.
- Utilized strong organizational abilities to manage academic workload while fulfilling demanding volunteer roles.
- Maintained a tidy and organized environment to meet requirements for cleanliness standards.
Order Processor
Jim’s Formal Wear
Ottawa, IL
05.2021 - 08.2023
- Pulled and labeled tuxedo and suit orders for timely shipping.
- Packaged and shipped orders securely to minimize damage during transit, meet delivery deadlines, and ensure customer satisfaction.
- Processed returns digitally within the computer software.
- Maintained a clean and organized workspace.
Education
BSW - Social Work
Illinois State University
Normal, IL05-2027
Skills
- Intermediate Spanish speaking ability
- Adaptable
- Organizational skills
- Teamwork and collaboration
- Personable
- Order fulfillment – picking and packing
- Telephone etiquette
Timeline
Volunteer
Childrens Discovery Museum
10.2025 - 11.2025
Volunteer
Midwest Food Bank
09.2025 - 2025
Veterinary Receptionist
Town & Country Animal Hospital
06.2025 - Current
Order Processor
Jim’s Formal Wear
05.2021 - 08.2023
Peer Jury
City of Ottawa
01.2019 - 01.2023
BSW - Social Work
Illinois State University