Julius Owoseni
Ofallon
Summary
Results-driven Personal Banker III with a strong background in banking and customer service. Known for adaptability and professionalism, successfully improved customer satisfaction and expanded client base by leveraging relationship-building skills and leading team initiatives.
Overview
5
5
years of professional experience
Work History
Personal Banker III
FCB Banks
Swansea
04.2025 - Current
- Delivered product information to assist clients in making informed banking decisions.
- Educated clients on digital banking tools and services available.
- Processed transactions efficiently while ensuring compliance with policies.
- Collaborated with team members to enhance customer service experience.
- Guided customers on retail products and digital solutions, improving overall customer satisfaction.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Networked to establish relationships with potential clients, expanding client base.
- Enhanced work environment by implementing feedback systems for staff and customers.
Manager of Food Service
Taco Bell
Fairview Heights
05.2021 - 09.2025
- Supervised daily operations and staff performance in fast-paced food environment to ensure seamless service delivery.
- Resolved customer complaints through excellent service and support to enhance customer satisfaction.
- Managed inventory levels and coordinated food supply orders to maintain optimal stock levels.
- Ensured compliance with health regulations and maintained cleanliness standards.
Education
Associate of Business Administration - Business/accounting
Southwestern Illinois College
Belleville, IL05-2025
Skills
- Banking
- Customer service
- Cash handling
- Transaction processing
- Cash vault audit
- Customer satisfaction
- Sales growth
- Financial compliance
- Accounting and finance
- Networking skills
- Microsoft Office/ computer skills
- Problem-solving abilities
- Cross-selling techniques
- Conflict resolution
- Strong under pressure
- Leadership
- Adaptability
- Time management
- Time management abilities
- Coachable
- Prioritization skills
- Sales/relationship building
- Rapport building
- Relationship building
- Positive attitude
- Professionalism
- Honest/trustworthy
- Public speaking
- Marketing
- Product promotion
Timeline
Personal Banker III
FCB Banks
04.2025 - Current
Manager of Food Service
Taco Bell
05.2021 - 09.2025
Associate of Business Administration - Business/accounting
Southwestern Illinois College